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Front Desk Agent

Posted October 1, 2020

Marriott Hoffman Estates
Hoffman Estates, IL
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About This Job

Job description

RESPONSIBILITIES/DUTIES:

  1. Counts and verifies cash in drawer.
  2. Runs the House Count Report and the Room Service Status Report, making sure all requests are handled properly.
  3. Greets and registers guests, and assigns rooms.
  4. Processes all check-outs.
  5. Maintains the neatness of the Front Desk work area.
  6. Keeps keys and cash under constant security.
  7. Monitors guest accounts and notifies manager of any extreme charges to any guest account, or any suspicious action by a guest.
  8. Keeps a constant check of reservation status by taking a detailed arrival report.
  9. Completes departure reports and follows up with the Housekeeping department on late check outs.
  10. Verifies room status as stated on the Housekeeping report immediately after receiving it.  Investigates and corrects any discrepancies.
  11. Assists the guests with pertinent information concerning the hotel's accommodations and features, and resolves complaints.
  12. Runs daily system reports, i.e. arrivals, departures, occupancy, house count, etc. and distributes them according to established guidelines.
  13. Performs the bucket check nightly.
  14. Ensures that all problems, complaints, and special instructions are logged in the Front Office Manual.
  15.  Performs all other related duties as assigned.

The ideal candidate for this position

REQUIRED TRAINING/ EDUCATION/EXPERIENCE:

High School Diploma or equivalent.  6 months experience as Front Desk Agent or equivalent. A neat, clean person with a strong desire to serve people.

MINIMUM QUALIFICATIONS:

  • Good communication and interpersonal skills.
  • Must have command of the English language
  • Must be able to work flexible days and hours, including weekends and holidays.
  • Must be proficient and experienced with Microsoft Office (Word, Excel, Outlook) software programs and preferably hospitality software.
  • Must be able to work with minimal supervision.
  • Able to stand for 8 hours.
  • Able to lift 35 pounds
  • Able to perform tasks several tasks simultaneously.
  • Good hearing and vision with or without corrective lenses.
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About this Employer

Marriott Hoffman Estates

4800 Hoffman Blvd
Hoffman Estates, IL 60192

(847) 645-9500

295 Room Hotel

Chicago Marriott Northwest

Enjoy the spacious accommodations and classic amenities that await at Chicago Marriott Northwest. 

Situated in the upscale suburb of Hoffman Estates, our hotel features easy access to top attractions including Woodfield Mall, Sears Centre Arena and Wrigley Field. After an exciting day, unwind in our modern hotel rooms equipped with flat-panel TVs, luxurious bedding and room service. Go from relaxing on your room's cozy chair to working at a moment's notice using our ergonomic work desks and high-speed Wi-Fi. If our workstations don't fulfill your needs, stop by our business center for copy, fax, printing and overnight delivery/pickup services. 

Hosting a conference? Hold your gathering in one of our 15 event rooms complete with AV equipment. Afterwards, treat your colleagues to a delicious meal or cocktail at RC Grille. End your productive day with a workout at our fitness center or indoor lap pool. Whether you're here for business or leisure, make your stay a memorable one at Chicago Marriott Northwest.