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Front Desk Agent Part-Time

Posted October 9, 2020

Hampton Inn Statesboro
Statesboro, GA
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About This Job

Position Summary:

Assures highest possible level of guest satisfaction. Responsible for capturing sales through reservations and sales inquiries. Coordinates front office activities to assure that guest service standards are consistently met and optimum number of rooms are occupied.

Essential Functions:

  • Demonstrates and promotes a strong commitment to providing the best possible experience for our guests and employees.
  • Sells the value of property to all inquiries (via telephone and in person) and strives to convert them into reservations and occupied rooms.
  • Responsible for conducting courtesy calls within 20 minutes after guest check-in.
  • Probes to uncover as much information from guests as possible to assist in the gathering of potential sales leads, as well as understanding/defining market segmentation and company information.
  • Processes guest reservations, registrations, payments, and departures.
  • Handles collection efforts of all in house balances and notifies management of potential liabilities.
  • Balances all cash, check, credit card and city ledger accounts through verification. Shift reports and performs audit functions if assigned.
  • Responsible for thorough understanding and effective performance of property management system.
  • Maintain and organize work area and clean model, lobby and Front Desk area daily.
  • Respond to all guest requests and follow through to assure satisfactory outcome and compliance.
  • Offers Guest assistance when needed whenever possible.
  • Complies with all safety and security policies in accordance with property standards.
  • Involves cross training into the housekeeping, Breakfast and laundry areas so that assistance can be given as needed.
  • Process payments and charges for miscellaneous accounts; Sweet shop, guest laundry, fax, postage, etc.
  • Clean and maintain lobby area during slow periods.
  • Refurbish coffee and other guest amenities as needed during reception hours.
  • Responsible for performing competitive checks nightly to other hotels in area.
  • Educates competitors on using property as an option for overflow guests.
  • Other duties as assigned, of when the employee is capable of performing.

 

Requirements:

Education:  High School Diploma / G.E. D. equivalent

Related Work Experience:  No related work experience is required

Supervisory Experience: No supervisory experience is required

Communications:     English language proficiency; communication, listening, applied reading and writing

Analytical Skills:  Computer skills, problem solving skills, decision-making, arithmetic computation, learning

Interpersonal Skills:   Customer service orientation, interpersonal skills, team work, diversity relations

Organization:Multi-tasking, time management

Personal Attributes:Integrity, dependability, positive demeanor, presentation, adaptability/flexibility, stress tolerance, initiative, great positive attitude

Physical Abilities:   Visual Acuity

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About this Employer

Hampton Inn Statesboro

350 Brampton Avenue
Statesboro, GA 30458

(912) 489-8989

90 Room Hotel

hamptoninn3.hilton.com

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Home of the Georgia Southern Eagles

Enjoy the ideal location of the Hampton Inn Statesboro hotel, just minutes from Georgia Southern University and within walking distance of several restaurants. Our Statesboro, GA hotel offers easy access to the East Georgia Regional Medical Center, Ogeechee Technical College, Wal-Mart Distribution Center and the Great Dane Trailers. Discover the beauty of the GSU Botanical Gardens and explore historic downtown Statesboro with its charming antique shops and cafés. Take the family for an exhilarating day out to Splash in the Boro, or step into the past with a visit to the GSU Museum – home to a 78-million-year-old mosasaur dinosaur.

Settle in to a warm and inviting guest room offering an array of thoughtful amenities including free high-speed internet access, a handy lap desk and LCD TV. It's easy to stay recharged in your room with the microwave and mini-fridge facilities. Enjoy a great night's sleep in a clean and fresh Hampton bed®.

Start your day right with Hampton’s free hot breakfast. If you’re in a hurry, simply grab one of our free Hampton’s On the Run® Breakfast Bags, available Monday through Friday, for a quick, healthy meal to go.

Host your Statesboro, GA event in our hotel’s 750 sq. ft. meeting room and catch up with work in the 24-hour business center. Make some time for yourself with a relaxing dip in the outdoor pool or an invigorating workout in the fitness center.