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Front Office Manager

Posted September 26, 2020

Courtyard Tyler
Tyler, TX
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About This Job

Opportunity:  Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Potential Career Path

Assistant General Manager – General Manager - Area General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
  • Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
  • Supervise all guest services department managers.
  • Review correspondence from guests and incident logs and direct staff according to information obtained.
  • Oversee all vendor and personnel contracts throughout the hotel.
  • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate’s or Bachelor’s degree preferred.
  • 2 to 5 years hospitality related experience.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Courtyard Tyler

7424 South Broadway Avenue
Tyler, TX 75703

(903) 509-4411

121 Room Hotel

www.marriott.com

Our Hotel

When visiting East Texas, travelers will find convenience and comfort at the Courtyard by Marriott Tyler. Centrally located off of Highway 69 our new Tyler, TX hotel is close to the University of Texas at Tyler, downtown Tyler, Tyler Pounds Field Airport and area attractions in East Texas. Spacious accommodations include wireless Internet, 42' flat-panel TV, large work area, refrigerator, microwave, and luxurious bedding. Our Bistro, as well as an on-site Starbucks®, is great for catching up with friends and colleagues. Guests can unwind in our indoor heated pool and whirlpool and stay fit in our fully equipped fitness center. For conferences and functions, our experienced staff will take care of the details and plan any event in one of our five meeting rooms that accommodate up to 260 guests.