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Front Desk Agent

Posted September 4, 2020

Hilton Providence
Providence, RI
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Forbes Magazines has rated the Hilton as the number one best place to work! Are you looking to join a great team, and the best company in Hospitality?

About This Job

At TPG Hotels & Resorts we are driven to deliver superior brand quality, value, and service to our guests and owners.

You'll want to work here

People are our greatest assets. TPG Hotels & Resorts is proud of its ability to recruit, train and retain the best hospitality personnel in the business. Nationwide, TPG-managed properties are recognized as great places to work and build a career.

Job overview

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Process guest bills and collect payments in compliance with cash handling, credit card processing, and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.  Reports any deviations from policies, procedures, brand standards and regulations to management.

Complies with all guest service basics such as uniforms, name tags, and proper guest greeting.  Knowledgeable on hotel facilities and services to assist guests as appropriate.  Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices, and regulations.  Impresses guests with quality and timely service in a pleasant and friendly manner.

The Hilton Providence operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

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About this Employer

Hilton Providence

21 Atwells Avenue
Providence, RI 02903

(401) 831-3900

274 Room Hotel

www3.hilton.com

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and "hospitality employer of choice!"

At A Glance

Located in the heart of downtown Providence, Rhode Island, this stylish hotel is within walking distance of Historic Federal Hill, Providence Place Mall and Rhode Island Convention Center. Discover attractions with ease from this comfortable and sophisticated Rhode Island hotel. Travelers will discover fantastic shopping and entertainment at Providence Place Mall or they may enjoy a day out at Roger Williams Park Zoo, one of the oldest zoos in the US.

  • Central location in Downtown Providence
  • Adjacent to Dunkin’ Donuts Center and the Rhode Island Convention Center
  • Less than a mile from Providence Place Mall
  • Indoor heated pool and 24-hour fitness center
  • Breakfast, lunch, dinner or al fresco dining; on-site Starbucks®
  • 8,500 sq. ft. of flexible meeting space