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Guest Service Agent

Posted October 13, 2020

Hilton San Diego Airport/Harbor Island
San Diego, CA

About This Job

Primary Objective of Guest Service Agent Position

To provide prompt, effective, friendly guest service for customers and hotel staff by operating hotel inventory in accordance with the standards of Bartell Hotels


  • Provides courteous and efficient service to customers by operating the front desk according to Bartell Hotels standards
  • Understands room types and rates
  • Proficient in manipulating the hotel room inventory to meet and exceed customer expectations without loss to hotel
  • Understands the “10 foot rule”
  • Owns a problem when confronted with one
  • Handles difficult situations effectively
  • Understands the importance of group codes, guest types, and source codes
  • Communicates clearly and courteously with other staff members and guests
  • Demonstrates proficiency in the use of equipment (inc. faxes, phones, etc.)
  • Responds to customer questions regarding hotel, in-house facilities, and local events
  • Provides courteous, prompt, and accurate inter-hotel communications to staff and customers
  • Takes accurate and complete messages
  • Correctly places room on priority status with housekeeping
  • Communicates with authorized personnel by using Phones, HotSos and/orradios
  • Follows established hotel security and safety policies as required
  • Prepares reports as requested which may include bucket checks, dupe checks, credit limits, room discrepancies and In-house notes

Other duties may be assigned as needed

Physical Demands & Work Environment

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell.  The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl, as well as frequently lifting and/or moving up to 50 pounds.  The employee must also be able to go up and down a flight of stairs while carrying 25 pounds. The employee is sometimes exposed to outside weather conditions and the noise level in the work environment is usually moderate to loud.


About this Employer

Hilton San Diego Airport/Harbor Island

1960 Harbor Island Drive
San Diego, CA 92101

(619) 291-6700

211 Room Hotel

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At A Glance

Boasting scenic views of the marina and downtown San Diego skyline, the Hilton San Diego Airport/Harbor Island is situated on beautiful San Diego Bay with ideal proximity to the city's most popular attractions. Enjoy the comfort of our modern guest rooms and the convenience of outstanding facilities and service, whether you're here for business, an overnight trip or exciting getaway.

  • Five minutes from San Diego International Airport 
  • Near downtown San Diego and many popular destinations
  • Complimentary airport shuttle for guests
  • Spacious guest rooms with complimentary WiFi and more
  • 24-hour fitness center, heated outdoor swimming pool and whirlpool spa
  • Pet friendly