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Guest Services - Part-Time

Posted October 16, 2020

Hampton Inn & Suites Annapolis
Annapolis, MD
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Hampton Inn & Suites Annapolis

124 Womack Drive
Annapolis, MD 21401

(410) 571-0200

117 Room Hotel

hamptoninn3.hilton.com

At A Glance

Welcome to the newly renovated Hampton Inn & Suites Annapolis hotel, conveniently situated in the ARINC Business Park in Annapolis, Maryland, only five miles from the United States Naval Academy. Our Annapolis hotel is 30 minutes from Baltimore/Washington International Airport. Historic downtown Annapolis is only four miles away. Listed on the National Register of Historic Places, this district features Colonial, Federal and Victorian architecture.

Visit the Maryland State House, the oldest state capital in continuous legislative use in the United States. Stroll historic Dock Street, also known as Ego Alley, and gaze at the yachts, sailboats and other water crafts. Browse the shops or savor Maryland crab cakes, blue steamed crabs and other seafood at fine restaurants. Board a boat for a sightseeing cruise of the Chesapeake Bay.

Guests can get some work done at the desk or set up their laptop on the convenient lap desk to work from our clean and fresh Hampton bed®. Amenities such as a mini-refrigerator, microwave and 37-inch HDTV with premium cable help you feel at home. For additional space, guests can select a one-bedroom suite to enjoy a separate living area with a sofa bed and easy chairs, a fully equipped kitchen and two 37-inch HDTVs.