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Guest Service Agent

Posted October 11, 2020

Days Inn by Wyndham San Diego Hotel Circle
San Diego, CA
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About This Job

Primary Objective of Guest Service Agent Position

To provide prompt, effective, friendly guest service for customers and hotel staff by operating hotel inventory in accordance with the standards of Bartell Hotels

Responsibilities

  • Provides courteous and efficient service to customers by operating the front desk according to Bartell Hotels standards
  • Understands room types and rates
  • Proficient in manipulating the hotel room inventory to meet and exceed customer expectations without loss to hotel
  • Understands the “10 foot rule”
  • Owns a problem when confronted with one
  • Handles difficult situations effectively
  • Understands the importance of group codes, guest types, and source codes
  • Communicates clearly and courteously with other staff members and guests
  • Demonstrates proficiency in the use of equipment (inc. faxes, phones, etc.)
  • Responds to customer questions regarding hotel, in-house facilities, and local events
  • Provides courteous, prompt, and accurate inter-hotel communications to staff and customers
  • Takes accurate and complete messages
  • Correctly places room on priority status with housekeeping
  • Communicates with authorized personnel by using Phones, HotSos and/orradios
  • Follows established hotel security and safety policies as required
  • Prepares reports as requested which may include bucket checks, dupe checks, credit limits, room discrepancies and In-house notes

Other duties may be assigned as needed

Physical Demands & Work Environment

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell.  The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl, as well as frequently lifting and/or moving up to 50 pounds.  The employee must also be able to go up and down a flight of stairs while carrying 25 pounds. The employee is sometimes exposed to outside weather conditions and the noise level in the work environment is usually moderate to loud.

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About this Employer

Days Inn by Wyndham San Diego Hotel Circle

543 Hotel Circle South
San Diego, CA 92108

(619) 297-8800

280 Room Hotel

www.daysinnhc.com

Managed By

Our Hotel

Experience San Diego and its coastal beauty by staying in the heart of Mission Valley at Days Inn By Wyndham San Diego Hotel Circle. Enjoy spacious, well-appointed guest rooms, friendly service, and thoughtful amenities all within minutes of San Diego's top attractions. We're moments from Mission Beach, a mile from the Fashion Valley Mall, 4 miles from SeaWorld® and the San Diego Zoo, and 7 miles from Petco Park, the San Diego Convention Center and the Gaslamp Quarter.

Whether traveling to town for a family vacation or a corporate business trip, make yourself at home and unwind poolside at our hotel in San Diego. Bite into a juicy burger and wash it down with a milkshake or one of a variety of local micro beers offered on tap at Bunz: A Burger Joint, our fun and friendly restaurant, serving fresh local ingredients. Choose from our spacious standard rooms, or for extended stays, inquire about our Sunset Wing rooms and rooms with kitchenettes.