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Night Auditor Part-Time

Posted October 23, 2020

Fairfield Inn & Suites Slippery Rock
Slippery Rock, PA
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About This Job

Summary:

You will largely be in charge of creating the first experience of each hotel guest, so come prepared with your 'A' game and a friendly smile. Our Guest Service Representatives are responsible for checking guests into and out of the hotel in an accurate, speedy, and courteous manner, handling all payments received via cash, credit cards, checks, or traveler’s checks, and balancing and verifying all monetary transactions in the appropriate accounts. You will ensure that all hotel keys are distributed to the appropriate parties, guest privacy is maintained, and maintain all documentation regarding room registration, changes, charges, credit card transactions, customer service, and maintenance issues by performing the following duties.

What you will be doing

  • Work 4-5 nights a week 11p-7a
  • Available for nights/weekends/holidays
  • Offers guests assistance whenever possible
  • Resolves escalated customer relations issues
  • Answers inquiries pertaining to hotel policies and services
  • Responds to and follows up on all guest requests to ensure customers are satisfied with the hotels services and accommodations
  • Represents and promotes the property in a positive manner
  • Ensures systems and procedures are in place and followed for guest safety and security
  • Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies
  • Compiles, completes, and distributes reports to all management and relevant staff
  • Reports any maintenance, security, or safety issues to the appropriate staff.
  • Washes, dries and fold laundry during down time.
  • Rolls over the daily completions/emails/logs reports
  • Performs other duties as assigned.

The ideal candidate for this position


  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees of organization
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to deal with problems involving several concrete variables in standardized situations
  • To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, accounting software, and Brand computer systems
  • High school diploma or general education degree (GED); or equivalent combination of education and experience.

Benefits

  • Medical/Dental/Vision
  • 401K
  • Direct Deposit
  • Voluntary benefits
  • Free onsite parking
  • Discounted meals and hotel stay
  • Holiday pay
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About this Employer

Fairfield Inn & Suites Slippery Rock

1000 University Parkway
Slippery Rock, PA 16057

1-724-406-0535

75 Room Hotel

www.marriott.com

Managed By

Slippery Rock welcomes you to Stay Amazing

Only Fairfield Inn & Suites by Marriott in Slippery Rock gives you confidence that your trip will be a success because we consistently deliver a hotel experience that's just right. Backed by our 100% Guarantee and a name you trust: Marriott. We are conveniently located 10 minutes from I-79 which makes our hotel a central location for businesses like US Office of Personnel Management, Iron Mountain, and General Electric. Take advantage of our complimentary amenities including a deluxe Hot breakfast, Wi-Fi, in-room microwave and mini-fridge. If shopping is on your agenda, the Grove City Premium Outlets is guaranteed to entertain only minutes away-inquire about our Enhanced "Reward Yourself Shopping package" to receive bonus Marriott Reward points. Located 15 minutes from Cooper’s Lake Campground- call for our discounted Jeep Fest rate! Slippery Rock University is located just a stone’s throw away and don’t miss the cuisine at Red Rock Falls or North Country Brewery.