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Guest Service Agent

Posted October 7, 2020

Pacific Terrace Hotel
San Diego, CA

About This Job

Guest Services Representative

A great opportunity to join an extraordinary hotel and company: Pacific Terrace Hotel, a 4 diamond boutique hotel on the beach in San Diego, is top rated in TripAdvisor, and part of Bartell Hotels, the family-owned employer of choice with 8 hotels and resorts in the city.

The Pacific Terrace is seeking candidates with an upbeat attitude to go above and beyond guests' expectations. Individuals must have excellent customer service skills, be professional, and friendly with good written and verbal skills. Prior knowledge in computer is necessary and Opera experience is a plus.

Flexible schedule is required and must be available on weekends and holidays.

Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities:

  • Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.

  • Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.

  • Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.

  • Compute bill, collects payment and makes change for guests. May post charges such as room, food, guest sundry's, and guest amenities.

  • Transmit and receive messages using equipment such as telephone, fax and switchboard.

  • Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.

  • Take the initiative to greet guests in a friendly and warm manner.

  • May make restaurant, transportation or entertainment reservations for guests; may order complimentary flowers or champagne for special guests. Other duties as assigned.

Job Skills:

  • Speak clearly and listen carefully.

  • Use personal judgment and specialized knowledge to give information to people.

  • Communicate well with many different kinds of people.

  • Use Opera for our hotel posting system.

Job Qualifications:

Education HS Diploma or equivalent. Experience Minimum 3 months hospitality, general office, accounts receivable or customer service experience. Licenses/Certifications N/A


About this Employer

Pacific Terrace Hotel

610 Diamond Street
San Diego, CA 92109

(858) 581-3500

73 Room Hotel

Managed By

Our Hotel

Perched on a sandy bluff overlooking the sparkling ocean, the Pacific Terrace Hotel provides Four Diamond, beachfront accommodations in San Diego's Pacific Beach. Kick off your shoes, settle into your balcony chair, sip a relaxing beverage, and look out over the amazing California coast. Treat yourself to a massage by the pool, a bike ride down the boardwalk, or just get comfortable in our portable beach chairs, and sun umbrellas, out on the warm sand. Beach buckets and shovels, toys, boogie boards, and bikes are on hand and ready to entertain the kids (and grownups)! Located at the far north end of Pacific Beach's oceanfront boardwalk, our central San Diego hotel provides easy access to exceptional surfing, sailing, fishing and cycling. We're also just down the road from the city's world-renown attractions, including SeaWorld, the San Diego Zoo, La Jolla, Legoland, Torrey Pines State Beach, and just eight miles north of San Diego's International Airport.