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Guest Service Agent

Posted July 8, 2020

Hilton Garden Inn Hartford South/Glastonbury
Glastonbury, CT
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About This Job

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Hilton Garden Inn Hartford South/Glastonbury

85 Glastonbury Boulevard
Glastonbury, CT 06033

(860) 659-1025

At a Glance

Welcome to the Hilton Garden Inn Hartford South/Glastonbury hotel. This comfortable and convenient Glastonbury hotel is ideally located across the street from Somerset Square, and provides an excellent base for exploring Connecticut attractions. Guests will discover comfort and convenience at our Glastonbury hotel. From our comfortable beds, to cooked-to-order breakfasts and complimentary WiFi, our Hilton Garden Inn Hartford South/Glastonbury hotel has everything travelers need for a successful stay.

  • 10 minutes from downtown Hartford, XL Center and CT Convention Center
  • Within walking distance to many restaurants and Shops at Somerset Square
  • Complimentary WiFi, PrinterOn® remote printing, and business center
  • 3,150 sq. ft. of flexible event space including a Grand Ballroom
  • Cooked-to-order breakfast at Great American Grill®
  • Indoor pool, whirlpool and fitness center