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Guest Services Representative

Posted September 6, 2020

Hampton Inn & Suites Jacksonville Deerwood Park
Jacksonville, FL
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Hampton Inn & Suites - Jacksonville is seeking an experienced, energetic, and customer-service focused Guest Services Representative!

About This Job

We are currently seeking an experienced, energetic, and customer-service focused Guest Services Representative for the award-winning Hampton Inn & Suites - Jacksonville located at 4415 Southside Blvd. in Jacksonville, FL. Our current opening is for full-time, 3-11 pm.  

Candidates must be self-driven, goal-oriented, and work well within a successful team environment.

Guest Services Representatives are responsible for providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Primary responsibilities include; greeting guests, registering guests, making and modifying reservations, hotel operator, and concierge duties.

The ideal candidate will have prior hotel front desk experience (Hilton preferred). This position requires an upbeat, dependable, and responsible individual that is willing to ensure 100% guest satisfaction at all times.  This person will assist in meeting all guest needs from check in to check out, giving directions, assisting with issues, and helping ensure that all guests have a 100% satisfaction stay.

What you will be doing

  • Providing information to guests about hotel policies, services and amenities
  • Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat)
  • Selling rooms to “walk in” customers
  • Entering/changing reservations information on the computer
  • Posting charges to guests accounts
  • Processing payments from guests
  • Making necessary corrections to guest accounts
  • Informing housekeeping department about room status/availability
  • Listening and responding to guests’ requests and complaints
  • Operating hotel switchboard
  • Cleaning the front desk area
  • Maintaining daily logs
  • Balancing shift work and cash drawers

Benefits

We offer a competitive medical, dental and vision plan, as well as a 401K plan with company match and profit sharing for F/T employees!

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About this Employer

Hampton Inn & Suites Jacksonville Deerwood Park

4415 Southside Boulevard
Jacksonville, FL 32216

(904) 997-9100

128 Room Hotel

hamptoninn3.hilton.com

Managed By

At A Glance

Our Hampton Inn & Suites Jacksonville Deerwood Park hotel is in the heart of Florida's largest city. This pet-friendly hotel is less than ten minutes from downtown business, culture, and family attractions. We’re minutes from the Jacksonville Jaguars' TIAA Bank Field, St. John's Town Center, golf courses, and the coastline.

If you're here on business, you'll appreciate our proximity to businesses including ADP, Bank of America, Deloitte, Kraton Polymers, and PNC Financial Services Group. If you want to meet on-site, you can host briefings for 12 in our boardroom and gatherings for 55 in our conference room. After a day of business, take a moment to enjoy our outdoor fireplace, water feature, and outdoor saltwater pool.

Relax in a luxurious guest room with a clean and fresh Hampton bed® or upgrade to a suite with space for the whole family. Start the day right with Hampton's free hot breakfast. Don't miss out if you have early appointments — grab one of our free Hampton On the Run® Breakfast Bags, available Monday to Friday. For dinner, consult our local experts for inside info on the best Jacksonville, FL restaurants.