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Guest Service Agent

Posted October 5, 2020

Home2 Suites Colorado Springs
Colorado Springs, CO
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About This Job

Immediate Supervisor

Guest Service Manager

Job Summary

Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.

Essential Job Functions

  • Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
  • Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
  • Familiar with property security and key control procedures, as well as, fire safety procedures.
  • Completes paperwork necessary for front desk operation.
  • Perform tasks assigned by Guest Service Manager or General Manager.

Necessary Skills and Attributes

  • Excellent verbal, comprehension, listening and problem solving skills
  • Adaptability
  • Report and accounting skills
  • Guest relation skills

Formal Education

High School Diploma or equivalent

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

compensation: DOE

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About this Employer

Home2 Suites Colorado Springs

1205 Tenderfoot Hill Road
Colorado Springs, CO 80906

(719) 226-3440

119 Room Extended Stay

home2suites3.hilton.com

At A Glance

Welcome to your Home2 Suites by Hilton Colorado Springs South, nestled in the foothills of the Rockies, just four miles south of downtown Colorado Springs. With an unbeatable location and breathtaking views, our hotel offers easy access to all local attractions. Nearby you’ll find the World Arena, Tinseltown Theatres and many other shops and restaurants. Cheyenne Mountain Zoo and Seven Falls are just minutes away, and we are only 20 minutes from Colorado Springs Municipal Airport with convenient access to Highway 1-25.

You’ll find all the home comforts you need in a flexible studio or one-bedroom suite. Relax on the sofa bed and watch movies on the 55-inch HDTV and check emails with free WiFi. Prepare meals in your full kitchen, which is equipped with a dishwasher, microwave, refrigerator and stove.

Start each morning of your stay with our free Inspired Table™ breakfast. Pick up meals and travel essentials at the onsite Home2 MKT®. Relax in the Oasis with complimentary tea and coffee. Our environmentally friendly hotel features a 24-hour business center, meeting space, indoor heated pool, as well as Home2’s Spin2 Cycle fitness/laundry facility, where guests can wash clothes while working out.