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Front Desk Supervisor

Posted July 7, 2020

Renaissance Waterford Oklahoma City
Oklahoma City, OK
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The Front Desk Supervisor is a coordinator for guest services, resolver of customer concerns, and champion of making our guests have memorable experiences and connections. Come join our team to be part of this amazing process!

About This Job

Job overview

The Front Desk Supervisor is responsible for daily supervision of the Front Desk staff, quality service, guest satisfaction and safety.  Supervises check-ins, check-outs, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.  Supervises the processing of guest bills and collection of payments in compliance with cash handling, credit card processing and accounting policies and procedures.  

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.  

What you will be doing

  • Supervise the Front Desk staff.  Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations.  Evaluate the staff’s job performance and coach and counsel as necessary.  Clearly communicate to associates the standards of performance and their role in contributing to individual and team success.  Ensure all required training occurs including orientation, safety, fire, alcohol awareness, food handling and blood-borne pathogen.  Ensure staff compliance with internal controls, policies, procedures, standards and regulations.  Insist on a work environment that is free from harassment.
  • Supervise and process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies.  Accommodate special requests when possible.
  • Supervise and process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc.  Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
  • If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands.
  • Supervise and process pre-register, block reservations and, as appropriate, same day and future reservations. Cancel room reservations according to policies and procedures.
  • On time and at work when scheduled and in proper uniform.
  • Attend department meetings as scheduled.
  • Consistent professional and positive attitude and actions when communicating with guests and associates.
  • Comply with policies and procedures.  Practice safe work habits and comply with sanitary, safety, security and emergency procedures.  Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.  Check with manager / supervisor before leaving work area for any reason.
  • Perform special projects and other responsibilities as assigned.  Participate in task forces and committees as requested.
  • Other duties and tasks as requested by management.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The ideal candidate for this position

Front Desk experience in the Hospitality industry is a plus! Additionally, a positive attitude and a desire to work hard is a requirement.  

Benefits

  • 5 PTO days plus 6 paid holidays during first year (after 60 days of employment).
  • 2 weeks vacation plus 5 PTO days and 6 paid holidays after 1 year.
  • Great insurance benefits!  Medical, Dental, Vision offered after 60 days of employment. 
  • Free life insurance of $40,000 without prequalification, additional life insurance for self, spouse and children available at low cost and without prequalification.
  • Additional insurance for short-term disability, long-term disability, identity theft, flexible spending accounts for medical and dependent care expenses available.
  • 401k retirement savings match after 1 year.
  • Free parking and discounted room stays at TPG and Marriott hotels.

EEO/AA: Minorities/Females/Disabled/Vets

compensation: 12.50

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About this Employer

Renaissance Waterford Oklahoma City

6300 Waterford Boulevard
Oklahoma City, OK 73118

(405) 848-4782

196 Room Hotel

www.marriott.com

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and 'hospitality employer of choice!'

Our Hotel

Situated within easy reach of Nichols Hills and downtown Oklahoma City, our boutique hotel surrounds visitors with dynamic destinations including Oklahoma City Zoo, Penn Square Mall and Cox Convention Center. Following an active day of work or play, guests can feast on mouthwatering fare paired with their favorite wine or cocktail at Ember Modern American Tavern, our on-site restaurant open for breakfast, lunch and dinner. We also feature a 24-hour fitness center, racquetball court and outdoor pool, perfect for unwinding while swimming laps under the stars. When it's time to call it a night, guests can retire to our richly appointed accommodations featuring attentive room service, plush robes and mini-refrigerators. We are ready to host a conference or social celebration and make it an affair to remember in one of our event venues designed to excite the senses.