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Guest Service Agent

Posted July 7, 2020

Hampton Inn & Suites Longview North
Longview, TX
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About This Job

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Hampton Inn & Suites Longview North

3044 Eastman Road
Longview, TX 75605

(903) 663-8670

91 Room Hotel

hamptoninn3.hilton.com

At A Glance

The Hampton Inn & Suites Longview North hotel is located near I-20 in the northern area of town, less than three miles from the Gregg County Airport and within walking distance of numerous Longview attractions, shopping and entertainment venues. This comfortable hotel in Longview is situated 60 miles west of Shreveport, Louisiana and 130 miles east of Dallas, Texas, making it the ideal location to stop over and enjoy some relaxation or the numerous attractions in the hub of Texas Lake Country.

Whether you’re planning a family reunion, wedding, business meeting or celebration, choose modern surroundings with a variety of amenities that gives planners more value. With indoor or outdoor event spaces, spacious meeting rooms, amenity-filled guest rooms and suites with unexpected extras, our hotel offers everything needed and more at the Hampton Inn & Suites Longview-North hotel.

Guests can keep up with their fitness regimen in the fully equipped fitness center featuring cardio machines and weights. Each morning we offer Hampton’s free hot breakfast, featuring our signature waffles cooked to taste. If in a rush, guests can pick up a Hampton On the Run® Breakfast Bag, a perfect meal for those on the go, available from Monday through Friday.