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Hostess/Host - J's Restaurant Part-Time

Posted July 30, 2020

Horseshoe Bay Resort
Horseshoe Bay, TX
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About This Job

JOB SUMMARY:

To greet and seat guests in the restaurant using all the techniques and steps outlined in the service standards of Horseshoe Bay Resort. Ensure that each guest is greeted with warm, friendly enthusiasm and seated at his/her table in the fastest possible time. And, seat guest in a manner that every guest will receive the fastest and the most courteous service at all times, and fair to all servers. May also assist in kitchen as food runner and expeditor to ensure all orders are prepared in a timely manner and according to menu and customer specifications.

ESSENTIAL JOB DUTIES:

  • Maintain guest flow charts to track number of guests to each station and to track volume per hour.
  • Ensure that the entrance to the restaurant has someone there to greet guests at all times.
  • Ensure that the front of the restaurant is spotless at all times.
  • Check on every table to ensure that it is clean, spotless and fully set up, and that all silverware and glassware is spotless before any guests are seated at the table. In addition, check to ensure that all chairs are free of crumbs and that the carpet is spotless.
  • Check on guests to get feedback on the quality of their meals, service, etc., and share any problems that arise, immediately. Inform supervisor and manager, immediately, but try to take care of the problem at once.
  • Schedule servers for breaks, etc. in conjunction with the supervisor and depending on the business volumes.
  • Pitch in and help in service, whenever the need arises. Including food runner and expeditor tasks such as ensuring the kitchen puts out the dishes according to the ticket specifications and relaying orders from wait staff to the kitchen.

MINIMUM QUALIFICATIONS:

  • Must be 18 years or older to serve alcohol.
  • TABC certified and Tips Trained required if 18 years or older; Food Handlers required.

ADDITIONAL QUALIFICATIONS:

  • Guest-focused personality and with strong verbal communication skills
  • Ability to meet standards of appearance
  • Maintain proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel
  • Self-starting individual
  • Organized and able to work with a sense of urgency and seeking guest satisfaction
  • Honest
  • Can meet needs of guests satisfaction within company guidelines

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Horseshoe Bay Resort

200 Hi Circle North
Horseshoe Bay, TX 78657

(830) 598-2511

400 Room Resort

www.hsbresort.com

Our Resort

Resting along the shores of Lake LBJ, Horseshoe Bay Resort's upscale, lifestyle vacation destination, puts you just a short drive from Austin and San Antonio. The picture-perfect Texas Hill Country scenery inspires you to unwind in modern rooms, suites and villas, many with views of the lake. Taste creative local cuisine at our restaurants, play a round on three championship golf courses and enjoy fun family activities, from boating to tennis. Say "I do" with a romantic lakeside wedding, indulge with a day at our resort spa, or host an intimate celebration in one of our scenic outdoor venues.