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Sales Coordinator/Front Desk Agent

Posted July 29, 2020

Courtyard Tyler
Tyler, TX
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About This Job

Opportunity:  Sales Coordinator/Front Desk Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Perform administrative functions in support of property sales leaders. 

Potential Career Path

Sales Manager or Front Office Manager – Director of Sales or General Manager

Essential Job Functions

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Promptly answer telephone calls and communicate relevant account information to managers and departments.
  • Make and confirm reservations.
  • Type and process correspondence, proposals and contracts.
  • Distribute memos, contracts, resumes, room requests and amenities to relevant departments.
  • Politely and professionally converse with clients and guests, and respond to all inquiries.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • File and organize copies of contracts and correspondence ensuring records are up to date.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Reserve and confirm rooms, meeting space, and banquet space when necessary. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Perform other duties as requested by management.

Position Requirements

  • High School diploma or equivalent preferred.
  • Previous hotel or sales experience preferred, but not required.
  • Knowledge of PMS systems preferred.
  • Previous customer service experience or equivalent training required.

Work Environment and Context

  • Work schedule varies and may include occasionally working on holidays, weekends.
  • Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Courtyard Tyler

7424 South Broadway Avenue
Tyler, TX 75703

(903) 509-4411

121 Room Hotel

www.marriott.com

Our Hotel

When visiting East Texas, travelers will find convenience and comfort at the Courtyard by Marriott Tyler. Centrally located off of Highway 69 our new Tyler, TX hotel is close to the University of Texas at Tyler, downtown Tyler, Tyler Pounds Field Airport and area attractions in East Texas. Spacious accommodations include wireless Internet, 42' flat-panel TV, large work area, refrigerator, microwave, and luxurious bedding. Our Bistro, as well as an on-site Starbucks®, is great for catching up with friends and colleagues. Guests can unwind in our indoor heated pool and whirlpool and stay fit in our fully equipped fitness center. For conferences and functions, our experienced staff will take care of the details and plan any event in one of our five meeting rooms that accommodate up to 260 guests.