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Marina Host/Hostess - Seasonal Part-Time Seasonal

Posted July 23, 2020

Horseshoe Bay Resort
Horseshoe Bay, TX
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About This Job

JOB SUMMARY:

The Marina Concierge is mainly responsible for the reception area and marina ship store at Horseshoe Bay Resort Marina as well as all the Marina Hut. To greet, accommodate and facilitate a high Horseshoe Bay Resort standard guest check-in and check-out of the marina by providing friendly, efficient and accurate service. To maximize water craft bookings and maximize retail sales while creating and accommodating the guests’ lake experience. 

ESSENTIAL JOB FUNCTIONS:

  • Handle guests’ questions and concerns professionally and courteously.
  • Properly open and close marina ship store and marina hut areas each day with consistency and proficiency according to Standard Operating Procedures.
  • Accommodate guest’s needs by accurately booking, changing and canceling marina appointments.
  • Accommodate guest reservation requests, offering many options and providing up-selling and cross- selling options to guests.
  • Provide current and detailed descriptions of marina services; know current clinic & camp schedules, current packages, facility features and hours of operation.
  • Maintain organization and cleanliness of the lobby, retail area and all other marina ship store and marina hut areas, including candy store and arcade.

MINIMUM QUALIFICATIONS:

  • Customer service experience required.
  • Food Handlers certificate required.
  • Minimum age requirement 16 yrs.
  • Basic math and accounting skills
  • Excellent telephone etiquette and interpersonal skills required.
  • Computer literate and proficient in Word, Excel, related inventory software

ADDITIONAL QUALIFICATIONS:

  • Service oriented- able to pamper, accommodate and anticipate guests needs
  • Enjoy working with people and possess a friendly and outgoing personality.
  • Solution oriented
  • Exceptional communication, organizational skills and detail oriented
  • Flexible and accommodating attitude
  • Maintain a positive attitude and contribute toward a quality work environment
  • Comply and adhere to all Horseshoe Bay Resort and marina policies and standard operating procedures (SOP’s)
  • Maintain a professional image with the proper uniform standard and maintaining personal hygiene

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Horseshoe Bay Resort

200 Hi Circle North
Horseshoe Bay, TX 78657

(830) 598-2511

400 Room Resort

www.hsbresort.com

Our Resort

Resting along the shores of Lake LBJ, Horseshoe Bay Resort's upscale, lifestyle vacation destination, puts you just a short drive from Austin and San Antonio. The picture-perfect Texas Hill Country scenery inspires you to unwind in modern rooms, suites and villas, many with views of the lake. Taste creative local cuisine at our restaurants, play a round on three championship golf courses and enjoy fun family activities, from boating to tennis. Say "I do" with a romantic lakeside wedding, indulge with a day at our resort spa, or host an intimate celebration in one of our scenic outdoor venues.