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Guest Service Agent

Posted July 23, 2020

Hampton Inn & Suites Austin South/Buda
Buda, TX
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About This Job

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Hampton Inn & Suites Austin South/Buda

1201 Cabela's Drive
Buda, TX 78610

(512) 295-4900

74 Room Hotel

hamptoninn3.hilton.com

At A Glance

Welcome to the Hampton Inn & Suites Buda hotel, conveniently located off I-35, 15 minutes from the University of Texas-Austin and Austin-Bergstrom International Airport. Our hotel in Buda offers small town hospitality just minutes from Austin, Texas. Our Buda hotel is within walking distance to Cabela’s. Travelers can take a short drive to Austin and admire the State Capitol or visit the Lyndon Baines Johnson Library and Museum. The University of Texas-Austin campus, Longhorn football, Sixth Street’s vibrant nightlife and Schlitterbahn Water Park are a short drive from our hotel. 

We invite visitors to unwind in one of our 74 guest rooms and suites and enjoy a great night’s sleep in a clean and fresh Hampton bed®. Guests can choose a spacious suite and enjoy a large living area with soft seating, a wet bar, microwave, mini-refrigerator, and a pull-out sofa bed. Some inviting suites also include a soothing whirlpool bathtub. In the morning we offer Hampton’s free hot breakfast. Guests can enjoy an early morning swim in the pool or re-energize after a long day with a workout in the fitness center.