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House Person-Lobby

Posted August 3, 2020

Courtyard by Marriott Amarillo West/Medical Center
Amarillo, TX
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About This Job

Job Summary

Versión en español disponible a pedido.

The House Attendant-Lobby responsibilities include cleaning and maintaining the appearance of the public areas of the hotel deep cleaning of assigned areas setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events cleaning and setting-up meeting room functions delivering service items to guest rooms upon requests from the front desk and driving shuttle van when needed (property specific).

Responsibilities

QUALIFICATIONS:

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific-driving).
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must maintain composure and objectivity under pressure.

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Clean/Buff floors daily according to hotel standards.
  • Shampoo carpets in the public areas according to hotel standards.
  • Shampoo furniture as needed according to hotel standards.
  • Clean Public restrooms and ensure maintenance on a regular basis/ as needed throughout the shift
  • Handle all requests for luggage assistance at check in/our in a friendly efficient and courteous manner.
  • Practice safe work habits to ensure safety to guests fellow associates and self.
  • Handle items for 'Lost and Found' according to Aimbridge Hospitality standards.
  • At the end of the shift turn in all keys and assignment sheets to the Housekeeping or Front Office.
  • Complete daily assignment check list and submit to supervisor at the end of the day
  • Be familiar with Aimbridge Hospitality policies and house rules.
  • Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates.
  • Put all equipment away properly after usage according to Aimbridge Hospitality standards.
  • Have knowledge of and assist in all emergency procedures during the overnight shift.
  • Clean and dust floors daily according to Aimbridge Hospitality standards.
  • Maintain hotel equipment in proper working order.
  • Maintain storage of hotel equipment in proper area.
  • Clean guestrooms as needed.
  • Complete special projects as assigned by the Housekeeping Manager.
  • Attend meetings as required by management.
  • Perform any other duties as requested by management.
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About this Employer

Courtyard by Marriott Amarillo West/Medical Center

8006 I-40 West
Amarillo, TX 79106

(806) 467-8954

89 Room Hotel

www.marriott.com

Our Hotel

Our hotel boasts many great amenities, including mini-refrigerators and premium TV channels such as HBO and ESPN. Our location, in West Amarillo, places you on I-40 walking distance to the medical and shopping districts. We are also minutes away from the Historic Route 66, Cadillac Ranch and great places to eat. 

Guests can relax in our home theater located in the lobby or stay productive at our business center. Join us at The Bistro – Eat. Drink. Connect. ® for Starbucks Coffee or a quick and inexpensive meal to fuel your day. We also offer free WiFi, an on-site and off-site fitness center, an indoor swimming pool and market that is open all day fit for any after-hours snack cravings.