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Front Desk Agent

Posted August 8, 2020

Hilton Garden Inn Palm Beach Gardens
Palm Beach Gardens, FL
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About This Job

Job Description

Overview: A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality standards, policies and procedures.

Performance Expectations:

  1. Assist guests with check in and check out processes.
  2. Coordinate all guest requests. 
  3. Inform guests of hotel services, features and room amenities.
  4. Welcome the guest by name whenever possible.
  5. Follow the hotel’s rate structures, discounts and sell/upsell strategies.
  6. Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
  7. Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
  8. Cancel room reservations according to policy.
  9. Report any items in need of repair.
  10. Follow all safety procedures while working.

Behavioral Expectations:

  • Be effective and innovative in handling and solving problems in the workplace. 
  • Remain positive and helpful while working in a fast-paced environment.
  • Committed to the success and growth of the company. 
  • Act honorably, even when no one is watching. 
  • Eagerness to grow and/or develop within the company 
  • Passionately provide personalized guest service 

EOE

M/F/Vet/Disability

DFWP

Kolter Hospitality Participates in E-Verify

Requirements

General Requirements:

Able to work weekends

Report to work on time and in proper uniform.

Knowledge and/or ability to operate a computer and reservation system.

Experience: None. Customer Service or Hospitality experience a plus. 

Education: None

Physical Requirements:

Ability to stand/walk for up to 8 hours.

Occasional lifting, pushing and pulling

Kolter Hospitality is proud to be an Equal Employment Opportunity.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications.  The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.

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About this Employer

Hilton Garden Inn Palm Beach Gardens

3505 Kyoto Gardens Drive
Palm Beach Gardens, FL 33410

(561) 694-5833

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At A Glance

Nestled by Lake Victoria, the Hilton Garden Inn Palm Beach Gardens hotel boasts an ideal location in the heart of Downtown at the Gardens, within walking distance of numerous shops and restaurants. Enjoy easy access to many businesses and the PGA Boulevard, just one block from the hotel. Find yourself just four miles from four beautiful beaches and over 100 world-class golf courses in what is considered the golfing capital of the world. Enjoy the inviting surrounds of this hotel in Palm Beach, Florida with stunning live plants and trees adorning the modern, spacious lobby.

Find everything you need for work and relaxation in this Palm Beach Gardens hotel. Take advantage of the complimentary  internet access throughout the hotel, useful services at the 24-hr business center, and the several events spaces suitable for a diverse range of events. Take some time out to enjoy a dip in the lakefront pool, enjoy a wander around the lake walking trail, or a workout in the fitness center. Stay refreshed with a cooked-to-order breakfast at The Garden Grille® & Bar, with tranquil water views and a full bar.

  • Idyllic location in the heart of downtown at the Gardens on Lake Victoria
  • Walking distance to a multitude of shops, restaurants, and bars
  • Complimentary internet throughout the hotel
  • Versatile events space for up to 175 guests and 24-hr business center
  • Lakefront swimming pool, whirlpool, and fitness center