Search 10,879 current hospitality jobs

Guest Service Representative

Posted July 18, 2020

Graduate Columbia
Columbia, SC
Apply

About This Job

Graduate Hotels®, is seeking a Guest Service Representative to join Graduate Columbia and its wonderful team of hospitality enthusiasts.

Graduate Hotels creates authentic, playful spaces that connect a community's travelers, students, and locals. Through thoughtfully curated design, creative F&B and community-focused events, we create hotels worthy of their hometown.

We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration.

POSITION RESPONSIBILITIES:

  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Keep front desk area clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival
  • Attends promptly to guest needs and inquiries
  • Other duties as assigned

EDUCATION AND EXPERIENCE:

  • Minimum of High School education

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

ABOUT US:

Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country. Each hotel pays homage to the heritage of its unique town through cultural nods to the local community. Launched in 2014, there are currently 19 open and operating hotels across the U.S. and an additional 15 hotels under development slated to open by the end of 2020. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a Chicago-based vertically-integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit graduatehotels.com.

*Graduate Hotels Management is an Equal Opportunity Employer

Apply

About this Employer

Graduate Columbia

1619 Pendleton Street
Columbia, SC 29201

(803) 779-7779

116 Room Hotel

www.graduatehotels.com

Managed By

Our Hotel

Prepare to be inspired. In our hotel, moments of surprise and discovery meet you around each corner and down every corridor. Malin + Goetz amenities, complimentary wi-fi and other little luxuries enhance your stay.

Just steps from University of South Carolina’s scenic grounds, Graduate Columbia mixes classic style and campus spirit. Feel right at home in our Southern retreat, located amidst all the hustle and bustle of downtown Columbia.

Located in the heart of downtown, our historic hotel is an ideal venue for your next celebration. With 3,000 square feet of flexible meeting and event space —both indoors and out — we offer a variety of distinct settings to host groups of up to 200 guests.