Posted August 1, 2020WoodSpring Suites Wichita North
This position is an on-site position. An on-site employee is defined as an employee who is offered a room as part of their employment and who is regularly on the overnight on-call schedule. Night GSR employees are not required to live on-site, it is optional. On-site employees are regularly on-call to respond to after-hours check- ins, guest lockouts, cleaning needs, or emergencies at the hotel. During the hours that an employee is on-call, they are not required to be at the property but must respond to all on-call needs within 30 minutes.
Ensure that guests receive outstanding customer service according to company and brand standards. Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from guests as well as ensuring that guest payments are collected and processed in a reliable and timely manner.
Ensures that all service provided are consistently prompt and courteous and meet high standards of quality to ensure guest satisfaction and repeat business. Inspects guest rooms and public spaces to ensure compliance and to confirm rooms and property are guest ready. Responds to all emergency situations (police, fire, emergency responder, weather, building – electrical outage, water line breaks, etc.) in a timely manner.
Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready.
Responds to after hour on-call needs during overnight hours that the hotel lobby is closed including guest lockouts, guest relation issues, emergency situations, and late check-ins.
This is a part-time position with rotating weekday and weekend shifts. It is a requirement of this position to take overnight call.
This position has no supervisory responsibilities.
This position will be located at a hotel and primarily work behind the front desk, in public spaces, and occasionally in guest rooms.
The physical demands described here are representative of those that must be met by an employee with or without accommodation to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company.
No travel is expected for this position.
Nationwide Hotel Management Company participates in E-Verify for every employee.
NHMC is proud to be an equal opportunity employer and prohibits discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
WoodSpring Suites Wichita North, formerly Value Place Wichita North, provides you all the comforts of home while you are traveling. Three room types allow you to best suit your travel needs. Kitchens in every room include a two burner cook top, prep sink, cupboard and counter space, microwave, and full sized fridge and freezer. Guest laundry facilities and vending are available at all times. Free wi-fi / free wireless internet allow you to stay connected with colleagues, friends, and family. Friendly, courteous, welcoming staff make for an even greater guest value.
Located off State Highway 96 (K-96), WoodSpring Suites Wichita North provides convenient access to many popular local attractions, including:
Say hello to WoodSpring Hotels, an extended stay hotel company with two great brands: WoodSpring Suites and Value Place. Explore our more than 210 extended stay hotels across the nation where you’ll find a warm, welcoming environment, friendly staff, super clean, comfortable accommodations and well-designed kitchens in every room.