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Front Office Supervisor

Posted June 25, 2020

Hotel Granduca Houston
Houston, TX
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About This Job

Hotel Granduca Houston is the first jewel in the crown of the Granduca Hotels hospitality group. A leader in luxury hotels, Granduca Houston and Granduca Austin have the honor of being a member of the Leading Hotels of the World. Located in the heart of Uptown/Galleria area, this "hidden gem" is reminiscent of a private Italian villa, consisting of 122 guest rooms and luxury suites, spacious meeting rooms and a stunning ballroom with an amazing view of Il Giardino and our exhilarating saltwater pool - an oasis among the lush green landscape and beautiful palm trees . Relax with friends and enjoy the live music in Giorgio's, our newly renovated bar, or experience the delectable cuisine in Ristorante Cavour, one of Houston's most renowned fine dining restaurants.The Language of Luxury, Service and Serenity

The Front Office Supervisor is responsible for assisting with the daily operations of the Front Desk, PBX and Valet, to ensure a memorable and welcoming experience for our guests.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

  • Establish the first impression that reflects the culture of Hotel Granduca and LHW standards
  • Maintain visibility in the Front Office and assist guests as needed
  • Accountable for securing and maintaining an accurate cash bank
  • Communicate effectively with management and other departments to ensure guest satisfaction
  • Acknowledge and resolve guest issues in a prompt and efficient manner

  • Practice and enforce the 3 Steps of Service and the Daily Core Values
  • Adhere to handboopk and hotel policies and Standard of Appearance
  • Maintain current knowledge of emergency procedures and hotel policies
  • Provide leadership and assistance to Front Desk, PBX, Concierge and Valet team
  • Promptly and efficiently check guests in and out of the hotel and indentify opportunities to upsell
  • Assist with training of new employees
  • Assist with answering phones and performing AYS functions
  • Maintain knowledge of IRD menu
  • Assist with night audit duties as required
  • Maintain a professional and cordial demeanor
  • Maintain updated knowledge of hotel amenities and services, hours of operations, rates and special packages & promotions
  • Work with Accounting department to research and resolve billing issues
  • Assist with deliveries to guests' rooms and preparing lost & found items for mailing to guests
  • Perform other duties as assigned

Minimum high school Diploma or equivalentAt least 2 years' Front Office supervisory experience in a full-service or luxury hotel

Professional demeanor and excellent work ethicsNight Audit experience requiredExcellent command of English and ability to follow verbal and written instructionsBilingual - English and Spanish - preferredExcellent telephone and email etiquette and interpersonal skillsExcellent organizational skills and ability to multi-taskAbility to remain calm, pleasant and focused during busy timesListening skills and ability to demonstrate patience and empathy Excellent computer skills - Word, Excel, Power Point, OutlookMust demonstrate a positive and professional demeanor towards internal and external guestsAvailable to work any shift - AM, PM, weekends, holidays, and occasional overnights as required

Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

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About this Employer

Hotel Granduca Houston

1080 Uptown Park Boulevard
Houston, TX 77056

(713) 418-1000

122 Room Hotel

www.granducahouston.com

Our Hotel

Hotel Granduca Houston is the first jewel in the crown of the Granduca Hotels hospitality group. A leader in luxury hotels, Granduca Houston is the only hotel in Houston to receive Leading Hotels of the World designation. Located in the heart of Uptown/Galleria area, the hotel is reminiscent of a private Italian villa, consisting of 122 luxury rooms and suites and Ristorante Cavour, one of Houston's renowned fine dining restaurants.

The Language of Luxury, Service and Serenity