Search 7,990 current hospitality jobs

Guest Service Agent Part-Time

Posted June 26, 2020

Courtyard Wichita Falls
Wichita Falls, TX
Apply

About This Job

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Apply

About this Employer

Courtyard Wichita Falls

3800 Tarry Street
Wichita Falls, TX 76308

(940) 696-0010

93 Room Hotel

www.marriott.com

Our Hotel

Whether visiting for business or pleasure, the new Courtyard by Marriott Wichita Falls will make any stay in Texas both productive and pleasant. This spectacular four-story hotel features the new state of the art lobby that enable guests with greater flexibility and choices that allows them to both, work and relax using our free Wi-Fi throughout and easy access to the latest news and weather with the help of the GoBoard. Travelers enjoy a stellar location that puts the Midwestern State University, Castaway Cove Waterpark, Lake Arrowhead State Park, Wichita Falls Museum & Arts Center, Sikes Senter Mall, great restaurants and dozens of North Texas attractions at your fingertips. Guests can savor in the appealing, fresh, and easy to prepare menu options at The Bistro which provides choice, quality, and speed of service; featuring Starbucks Coffee along with evening cocktail sections. A stay with us at the refreshed Courtyard Wichita Falls will be more comfortable and enjoyable than ever before!