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Guest Service Agent

Posted June 25, 2020

Holiday Inn Arlington NE-Rangers Ballpark
Arlington, TX
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About This Job

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About this Employer

Holiday Inn Arlington NE-Rangers Ballpark

1311 Wet N Wild Way
Arlington, TX 76011

(817) 460-2500

147 Room Hotel

www.ihg.com

Our Hotel

Arlington’s Entertainment District is thriving with the excitement of professional sports and national attractions as well as home to major North Texas businesses. The Holiday Inn Arlington-NE Rangers Ballpark is convenient for guests visiting Dallas, Fort Worth, or arriving at DFW Airport. Guests will also enjoy our newly renovated guest rooms, restaurant and meeting space.

Our most popular events are Dallas Cowboys home games at ATT Stadium, Texas Rangers at Globe Life Park, the original Six Flags Over Texas and Hurricane Harbor.

All of our guest rooms are spacious and feature HDTV, microwaves and mini fridges. Relax at the indoor heated pool and hot tub or lounge poolside and enjoy complimentary Wi-Fi. The Draft Bar and Grill serves up breakfast 6am-10am and dinner 4pm-10pm all week. Lunch Friday through Sunday 11pm-2pm.