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Guest Services Agent

Posted June 24, 2020

Fairfield Inn & Suites by Marriott Corpus Christi
Corpus Christi, TX
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About This Job

Job Summary

Guest Service Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities

QUALIFICATIONS:

  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Guest Service Agents must have the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
  • High School diploma or equivalent required.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Must maintain composure and objectivity while under pressure.

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service facilities and hours of operation.
  • Answer inquires from guests regarding restaurants transportation entertainment etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Follow all Aimbridge Hospitality credit policies.
  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Associates must at all times be attentive friendly helpful and courteous to all guests managers and all other associates.
  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • Attend meetings as required by management.
  • Perform any other duties as requested by management
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About this Employer

Fairfield Inn & Suites by Marriott Corpus Christi

5217 Blanche Moore Drive
Corpus Christi, TX 78411

(361) 985-8393

66 Room Hotel

www.marriott.com

Our Hotel

Travelers looking for a Corpus Christi hotel will enjoy this location, central to many area attractions and event centers and is in close proximity to many shopping and dining options located at the La Palmera Mall. Guests looking for fun and relaxation can take a short drive to area beaches including North Beach on Corpus Christi Bay, a variety of public beaches on Padre Island, or the National Sea Shore and Mustang Island state parks. The Texas A&M Corpus Christi campus and the Naval Air Station/Army Depot are located within 10 miles of this hotel and downtown Corpus Christi is a convenient 15-minute drive. Business travelers will also enjoy our amenities and convenient location to many area business offices including Christus Spohn, Cheniere Energy, and Valero. At the Fairfield Inn & Suites Corpus Christi, our guests are our #1 priority.