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Guest Service Agent Part-Time

Posted July 3, 2020

Holiday Inn Express & Suites Paris
Paris, TX
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About This Job

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About this Employer

Holiday Inn Express & Suites Paris

3025 NE Loop 286
Paris, TX 75460

(903) 785-0088

84 Room Hotel

www.ihg.com

Our Hotel

A great time awaits travelers in this fun town, and our fantastic location near Cox Field Airport, historic downtown and local businesses and attractions can save them time on the road. Both Paris Regional Medical Center and Love Civic Center are about two miles away. If business travelers need to meet with clients from area companies like Kimberly-Clark, Campbell Soup and Turner Industries, they can gather at the hotel in the Paris Texas Room. 

Though Paris, TX and the hotel may not be across the Atlantic Ocean, we can still transport visitors into a new world of accommodations. The 24-hour Front Desk welcomes guests to the huge Great Room, with cozy seating and a free, hot breakfast each morning. We invite guests to work out in the Fitness Center, swim in the indoor pool or whirlpool and buy snacks and sundries from The Sweet Shop.