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Guest Service Agent Part-Time

Posted June 19, 2020

Holiday Inn Express & Suites Huntsville
Huntsville, TX
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About This Job

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About this Employer

Holiday Inn Express & Suites Huntsville

148 Interstate 45 South
Huntsville, TX 77340

(936) 295-4300

87 Room Hotel

www.ihg.com

Our Hotel

One of the oldest cities in the Lone Star State, Huntsville is home to a number of businesses and attractions, and it's the type of place that proudly exemplifies the hospitality of "small town Texas." If you're visiting, "Stay Smart" with us at the Holiday Inn Express® Hotel & Suites Huntsville, which is conveniently located off I-45 and just 70 miles from Houston.

For our corporate guests, our accommodations come well-equipped with a number of great amenities like complimentary high-speed Internet access and a 24-hour Business Center with copy, fax, e-mail and print services. Also, be sure to reserve our 1,100-sq ft meeting room for your next event.

Leisure travelers taking advantage of our Huntsville accommodations appreciate the convenient access to the Sam Houston National Forest, the Huntsville Prison Museum and the Veterans Museum of Texas. Those who enjoy the outdoors can go hiking, biking or fishing at scenic Huntsville State Park or take scuba lessons at the Blue Lagoon Scuba Park.