Posted June 18, 2020WoodSpring Suites Springfield
Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner.
Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests.
Ensures that all service provided is consistently prompt and courteous and designed to meet high standards of quality to ensure guest satisfaction and repeat business.
Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready.
Responds to any/all emergency situations (police, fire, emergency responder, weather, building – electrical outage, water line breaks, etc.) in a timely manner.
Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests.
Essential Functions are not all inclusive; other duties may be assigned.
Adaptability and flexibility – Displays the capability to adapt to new, different, and changing requirements.
Communication – Convey information clearly, correctly, and succinctly.
Dependability and reliability– Displays responsible behaviors at work: attendance and punctuality, attention to details, following directions, and fulfilling obligations.
Integrity – Displays strong moral principles and work ethic. Behaving ethically, acting fairly, and taking responsibility.
Interpersonal Skills – Displays the skills to work effectively with others.
Professionalism – Maintaining a professional presence. Demonstrating self-control, maintaining a professional demeanor and a positive attitude.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The nation’s fastest-growing hotel franchise, ownership and management company focused on the growing value, extended-stay hotel segment - WoodSpring Hotels was founded in 2003. Today there are WoodSpring Suites, WoodSpring Suites Signature and Value Place hotels in 36 states.
As an extended stay hotel we vary from traditional hotels in several ways including a focus on cost-conscious transient guests (typically needing a room for several nights or longer) a simple, better hotel experience. They may be moving to or within the community, visiting friends and family, vacationing, working or attending meetings and conferences, or coming to study or pursue other career goals but all of our guests should enjoy the same, consistent experience. Every room includes a kitchen, free wi-fi and parking are standard, pet-friendly rooms are in every hotel, guest laundry and other amenities are available around the clock. On-site, hotel staff is expected to be professional, welcoming, and helpful while ensuring every well-priced suite is incredibly clean.
This location is one of about 100 locations owned by the WoodSpring Hotels corporate ownership entity and managed by its compliment - WoodSpring Hotels Property Management. Employees at our owned/operated hotels receive competitive compensation packages and frequently advance at the property and, in some cases, on to regional and even national opportunities.
Are you ready to put your hospitality skills and enthusiasm to work for an industry leader? Positions available at this location are posted on this page and you can find openings at our brand offices in Matthews (Charlotte), North Carolina and Wichita, Kansas and for remote employees here.