Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner.
Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests.
Ensures that all service provided is consistently prompt and courteous and designed to meet high standards of quality to ensure guest satisfaction and repeat business.
Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready.
Responds to any/all emergency situations (police, fire, emergency responder, weather, building – electrical outage, water line breaks, etc.) in a timely manner.
Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests.
Essential Functions are not all inclusive; other duties may be assigned.
Adaptability and flexibility – Displays the capability to adapt to new, different, and changing requirements.
Communication – Convey information clearly, correctly, and succinctly.
Dependability and reliability– Displays responsible behaviors at work: attendance and punctuality, attention to details, following directions, and fulfilling obligations.
Integrity – Displays strong moral principles and work ethic. Behaving ethically, acting fairly, and taking responsibility.
Interpersonal Skills – Displays the skills to work effectively with others.
Professionalism – Maintaining a professional presence. Demonstrating self-control, maintaining a professional demeanor and a positive attitude.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
(Re)Introducing the Lubbock to a new type of extended stay hotel, WoodSpring Suites Lubbock West. Proud to provide those traveling to the Lubbock for school, work, fun or relocating, a lodging option with low, weekly rates, and options for nightly, monthly or extended stays. Our hotel is pet-friendly. Guests have three room options, all fully-furnished with an in-room kitchen. Stays with WoodSpring Suites Lubbock West also include access to our 24/7 laundry facility, free wireless internet (free wi-fi), free parking and a professional and welcoming staff available whenever you need them.
All guests at WoodSpring Suites Lubbock West will be immersed with a unique balance of hotel luxuries and home necessities. We offer three room styles options, all of which include a full-size fridge, freezer, counter space, cupboard space, sink, two-burner stovetop and microwave. Also, available 24/7 is our vending and laundry room. Parking and Wi-Fi are free, while staying with us.