Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner.
Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests.
Ensures that all service provided is consistently prompt and courteous and designed to meet high standards of quality to ensure guest satisfaction and repeat business.
Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready.
Responds to any/all emergency situations (police, fire, emergency responder, weather, building – electrical outage, water line breaks, etc.) in a timely manner.
Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests.
Essential Functions are not all inclusive; other duties may be assigned.
Adaptability and flexibility – Displays the capability to adapt to new, different, and changing requirements.
Communication – Convey information clearly, correctly, and succinctly.
Dependability and reliability– Displays responsible behaviors at work: attendance and punctuality, attention to details, following directions, and fulfilling obligations.
Integrity – Displays strong moral principles and work ethic. Behaving ethically, acting fairly, and taking responsibility.
Interpersonal Skills – Displays the skills to work effectively with others.
Professionalism – Maintaining a professional presence. Demonstrating self-control, maintaining a professional demeanor and a positive attitude.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WoodSpring Suites Las Cruces is an extended-stay hotel with affordable weekly rates, designed with our guests in mind. Our commitment to the comfort, privacy, and peace of mind of our guests; located by the intersection of Interstate 25 and University Avenue, within 13 miles of Las Cruces International Airport. Perfect for all types of travelers, including those traveling for business, pleasure, medical reasons, military, or relocating to the area. We offer three suite options, all with in-room kitchens. Guests also receive free parking and free wi-fi (free wireless internet).
As a unique type of extended stay hotel, WoodSpring Suites Las Cruces offers three room types, all of which include the comforts you require at a price you can afford. Each fully-furnished suite includes a fully-equipped kitchen with a full-size refrigerator and freezer, cupboard and counter space, a two-burner stovetop, microwave, sink, living room/bedroom furnishings and more. All guests have access to on-site, 24/7 laundry facilities and vending – ideal for extended stays – and free wi-fi (free wireless internet).