Posted July 15, 2020WoodSpring Suites Grand Rapids South
Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner.
Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests.
Ensures that all service provided is consistently prompt and courteous and designed to meet high standards of quality to ensure guest satisfaction and repeat business.
Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready.
Responds to any/all emergency situations (police, fire, emergency responder, weather, building – electrical outage, water line breaks, etc.) in a timely manner.
Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests.
Essential Functions are not all inclusive; other duties may be assigned.
Adaptability and flexibility – Displays the capability to adapt to new, different, and changing requirements.
Communication – Convey information clearly, correctly, and succinctly.
Dependability and reliability– Displays responsible behaviors at work: attendance and punctuality, attention to details, following directions, and fulfilling obligations.
Integrity – Displays strong moral principles and work ethic. Behaving ethically, acting fairly, and taking responsibility.
Interpersonal Skills – Displays the skills to work effectively with others.
Professionalism – Maintaining a professional presence. Demonstrating self-control, maintaining a professional demeanor and a positive attitude.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WoodSpring Suites Grand Rapids South is an extended stay hotel. Guests including those traveling for pleasure, business, medical needs, education, military service, or relocation to/in the Wyoming area will appreciate a 100% smoke-free hotel with pet-friendly hotel rooms and low, weekly rates. Nightly rates and long-stay rates are also available for three room types, all with in-room kitchens and queen-sized beds. Some rooms also have sofas. Free basic wi-fi, free parking, and 24/7 access to a guest laundry room, vending machines, and staff support make every guest comfortable.
Groups from one to four guests can find a room to accommodate them at WoodSpring Suites Grand Rapids South. An extended stay hotel that combines home-like comfort with hotel-like ease - we offer guests three suite layouts, all with queen-sized beds and in-room kitchens that are complete with sink, counter and cupboard space, full-sized refrigerator and freezer, stove, and microwave. Additional kitchen items are available at the front desk for a small fee. Select rooms have sofas for additional seating. A 100% smoke-free hotel, we only offer non-smoking hotel rooms. Pet-friendly hotel rooms are available (see below). All guests can enjoy free basic wi-fi, free parking, 24/7 vending machines, guest laundry room, and staff support.