Posted July 15, 2020WoodSpring Suites Fayetteville West
Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner.
Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests.
Ensures that all service provided is consistently prompt and courteous and designed to meet high standards of quality to ensure guest satisfaction and repeat business.
Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready.
Responds to any/all emergency situations (police, fire, emergency responder, weather, building – electrical outage, water line breaks, etc.) in a timely manner.
Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests.
Essential Functions are not all inclusive; other duties may be assigned.
Adaptability and flexibility – Displays the capability to adapt to new, different, and changing requirements.
Communication – Convey information clearly, correctly, and succinctly.
Dependability and reliability– Displays responsible behaviors at work: attendance and punctuality, attention to details, following directions, and fulfilling obligations.
Integrity – Displays strong moral principles and work ethic. Behaving ethically, acting fairly, and taking responsibility.
Interpersonal Skills – Displays the skills to work effectively with others.
Professionalism – Maintaining a professional presence. Demonstrating self-control, maintaining a professional demeanor and a positive attitude.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WoodSpring Suites Fayetteville West is a fresh perspective on an extended stay hotel. Guests - including business travelers, soldiers and their family at Fort Bragg, students at local colleges, medical professionals, patients, and those moving to and within the Fayetteville, NC area will all enjoy clean, comfortable rooms. Weekly rates, nightly rates, and monthly rates are low and designed to save guests more for each consecutive night they stay. Choose from three room types, all with double beds and in-room kitchens. Free wi-fi and access to guest laundry and vending makes rates an even better value. Enjoy the comforts of home and the convenience of an extended stay hotel.
While staying at WoodSpring Suites Fayetteville West, enjoy the best of extended stay hotels and the comforts of home while traveling. Three room types - with combinations of double beds, sleeper sofas, and a space to eat and work as well as in-room kitchen - allow for better meeting more guest needs. Kitchens in every room are complete with cooktop with two burners, microwave over, full-sized refrigerator/freezer, and counter and cupboard space. Guest laundry room and vending machines are available 24/7. Free wireless internet keeps guests connected. Friendly staff, available at all times, ensure everyone is comfortable.
Say hello to WoodSpring Hotels, an extended stay hotel company with two great brands: WoodSpring Suites and Value Place. Explore our more than 210 extended stay hotels across the nation where you’ll find a warm, welcoming environment, friendly staff, super clean, comfortable accommodations and well-designed kitchens in every room – all at affordable rates.