Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner.
Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests.
Ensures that all service provided is consistently prompt and courteous and designed to meet high standards of quality to ensure guest satisfaction and repeat business.
Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready.
Responds to any/all emergency situations (police, fire, emergency responder, weather, building – electrical outage, water line breaks, etc.) in a timely manner.
Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests.
Essential Functions are not all inclusive; other duties may be assigned.
Adaptability and flexibility – Displays the capability to adapt to new, different, and changing requirements.
Communication – Convey information clearly, correctly, and succinctly.
Dependability and reliability– Displays responsible behaviors at work: attendance and punctuality, attention to details, following directions, and fulfilling obligations.
Integrity – Displays strong moral principles and work ethic. Behaving ethically, acting fairly, and taking responsibility.
Interpersonal Skills – Displays the skills to work effectively with others.
Professionalism – Maintaining a professional presence. Demonstrating self-control, maintaining a professional demeanor and a positive attitude.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A new type of extended stay hotel, WoodSpring Suites Davenport offers business travelers, military personnel, students, tourists, those moving to/within the area, medical professionals, and anyone else needing a great hotel room for a few nights with more three room layouts for one-to-four guests. In-room kitchens, in every suite, are complete with countertop work space, microwave, cupboards, full-sized fridge and freezer, cooktop, and prep sink. Additional kitchen items are available at the front desk. There is a guest laundry room, fitness center, vending machines, and staff support available at all times. Free basic wi-fi / free wireless internet make it easier for guests to stay connected with colleagues, family, and friends. 100 percent smoke-free hotel. Pet-friendly hotel rooms are available (see below). The professional staff ensures every room is remarkably clean, and every guest is comfortable.