Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner.
Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests.
Ensures that all service provided is consistently prompt and courteous and designed to meet high standards of quality to ensure guest satisfaction and repeat business.
Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready.
Responds to any/all emergency situations (police, fire, emergency responder, weather, building – electrical outage, water line breaks, etc.) in a timely manner.
Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests.
Essential Functions are not all inclusive; other duties may be assigned.
Adaptability and flexibility – Displays the capability to adapt to new, different, and changing requirements.
Communication – Convey information clearly, correctly, and succinctly.
Dependability and reliability– Displays responsible behaviors at work: attendance and punctuality, attention to details, following directions, and fulfilling obligations.
Integrity – Displays strong moral principles and work ethic. Behaving ethically, acting fairly, and taking responsibility.
Interpersonal Skills – Displays the skills to work effectively with others.
Professionalism – Maintaining a professional presence. Demonstrating self-control, maintaining a professional demeanor and a positive attitude.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While staying at WoodSpring Suites Tampa Northeast, guests can enjoy the convenience of an extended stay hotel and the sense of home while traveling. In-room kitchens, in every suite, are complete with two-burner stove, large sink, microwave oven, ample counter and cupboard space, and full-sized refrigerator and freezer. Additional kitchen items available. Rooms allow for one-to-four guests with options including queen-sized beds, king-sized beds, and sofas. Guest laundry room available 24/7 with vending machines for snacks and drinks. Free basic wi-fi is available for every guest to ensure they can work, stay in touch, and browse the web. Fitness center available 24/7 for guests 18+. If guests need anything staff is available, even after the front desk is closed, to ensure comfort. Pet-friendly hotel (see policy overview below) and a 100% non-smoking hotel with smoke-free hotel rooms.
There is an opportunity for great savings of time and money for extended stay hotel guests that use their in-room kitchen for cooking and enjoying meals in WoodSpring Suites Tampa Northeast rooms. There are lots of options for grocery and retail shopping and options for meals and snacks out close to the hotel. Enjoy choices like, but not limited to, Bob Evans, Cracker Barrel, Wendy's, Dunkin' Donuts, Starbucks, IHOP, Publix Super Market, Casa Ramos Mexican, Papa John's, Jersey Mike's, Target, ALDI, Walgreens, Dollar Tree, Walmart Supercenter, Golden Corral, Applebee's, Bangkok Jazz Thai, and Hamburger Hill.
If visiting, working in, or moving to/within the Tampa area and needing a room for a few nights or more, consider WoodSpring Suites Tampa Northeast - an extended stay hotel with great rates, comfortable rooms, and a focus on guest comfort.