Posted November 11, 2020WoodSpring Suites Charleston Airport
Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner.
Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests.
Ensures that all service provided is consistently prompt and courteous and designed to meet high standards of quality to ensure guest satisfaction and repeat business.
Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready.
Responds to any/all emergency situations (police, fire, emergency responder, weather, building – electrical outage, water line breaks, etc.) in a timely manner.
Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests.
Essential Functions are not all inclusive; other duties may be assigned.
Adaptability and flexibility – Displays the capability to adapt to new, different, and changing requirements.
Communication – Convey information clearly, correctly, and succinctly.
Dependability and reliability– Displays responsible behaviors at work: attendance and punctuality, attention to details, following directions, and fulfilling obligations.
Integrity – Displays strong moral principles and work ethic. Behaving ethically, acting fairly, and taking responsibility.
Interpersonal Skills – Displays the skills to work effectively with others.
Professionalism – Maintaining a professional presence. Demonstrating self-control, maintaining a professional demeanor and a positive attitude.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WoodSpring Suites Charleston Airport is an Extended Stay Hotel Close to CHS and Naval Stations
Guests - from business travelers, military members and support, vendors, students, tourists, vacationers, and those moving in and around the Charleston area - who need a clean, comfortable, well-priced, nicely-appointed room for a few nights or more will appreciate WoodSpring Suites Charleston Airport. An extended stay hotel, the hotel combines the comforts of home and the ease of weekly rates, monthly rates and extended stay rates, and even nightly rates for those flying in and out of town. While focusing on keeping rates low, extra touches like in-room kitchens, in every suite, a combination of double-/full-sized beds and sleeper sofas in three room layouts, free wireless internet / free wi-fifor every guest, and around-the-clock access to guest laundry and vending machines make the hotel an even better value. Staff that ensures comfort for every guest makes everyone feel welcome.