Posted November 11, 2020WoodSpring Suites Signature Boston North
Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner.
Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests.
Ensures that all service provided is consistently prompt and courteous and designed to meet high standards of quality to ensure guest satisfaction and repeat business.
Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready.
Responds to any/all emergency situations (police, fire, emergency responder, weather, building – electrical outage, water line breaks, etc.) in a timely manner.
Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests.
Essential Functions are not all inclusive; other duties may be assigned.
Adaptability and flexibility – Displays the capability to adapt to new, different, and changing requirements.
Communication – Convey information clearly, correctly, and succinctly.
Dependability and reliability– Displays responsible behaviors at work: attendance and punctuality, attention to details, following directions, and fulfilling obligations.
Integrity – Displays strong moral principles and work ethic. Behaving ethically, acting fairly, and taking responsibility.
Interpersonal Skills – Displays the skills to work effectively with others.
Professionalism – Maintaining a professional presence. Demonstrating self-control, maintaining a professional demeanor and a positive attitude.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SIMPLY A BETTER WAY TO LIVE AWAY!
Whether you call WoodSpring Suites "home" for just a few days or much longer, you can rely on us to provide you with a simple, reasonable, down-to-earth experience. From the moment you book your room, throughout your entire stay, you can count on the friendly staff at WoodSpring Suites to treat you like you’d treat a guest in your own home.
Part of what makes people feel good about staying with us is our promise to keep everything simple so your experience is hassle-free. This means free wi-fi, super clean, pet-friendly rooms where you can relax or be productive, and well-designed kitchens in every suite. In fact, the whole experience lets you be you. It’s down-to-earth, laid-back and friendly. And reasonably priced – with better rates for longer stays.