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Front Office Supervisor

posted March 31, 2020

The Porter Portland, Curio Collection by Hilton
Portland, OR
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About This Job

The Front Office Supervisor is responsible for overseeing the daily operations of the Front Office and assisting the Front Office managerial personnel in the overall operation of the Front Office. This employee will ensure that front desk communications meet hotel standards for maximum guest satisfaction. This employee will act as the main contact for guest and other hotel departments in the absence of Front Office managerial personnel or as required.  

What you will be doing

  • Greet guests immediately upon arrival; register and assign guests to hotel rooms.
  • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Make and confirm reservations.
  • Review current day expected arrivals and check all VIP and special request reservations to ensure that they are preregistered, blocked properly and other departments are notified of room assignment.
  • Review daily room availability and relay all pertinent information to front desk agents, reservations, telephone operators, department managers and other supervisors.
  • Complete room’s reports as necessary.
  • Resolves guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Oversee front office operations in the absence of the Front Office Managerial Personnel.
  • Observe and supervise front desk agents and ensure that established procedures are completed in accordance with policy and procedures.
  • Assists and/or develops the scheduling with the General Manager or Front Office Managerial Personnel.   Coordinate breaks for staff to ensure there is coverage at the desk at all times and work is completed efficiently according to schedule.
  • Must have thorough knowledge of Night Audit policies and procedures.
  • Assist General Manager or Assistant General Manager in interviewing and training. 
  • Compute bills, collect payments, handle cash, and make change for guests.
  • Close out guest accounts at the time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Assists others as needed and special projects, as necessary.

Requirements

  • High School education or equivalent. 
  • A minimum of 1-2 years’ experience in hospitality a supervisory rooms role.
  • Knowledge of basic math and analytical skills, as well as budgetary analysis capabilities.                       
  • Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Ability to supervise situations and accomplish goals on a timely basis.
  • Must be able to participate in the hotel’s MOD program.
  • Must have a positive attitude at all times.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

View All Current Opportunities at WidewatersAt A Glance

Welcome to The Porter Portland, Curio Collection by Hilton, perfectly located in one of America’s most walkable cities. Rising 16 stories above the thriving Fountain District, our Portland hotel is steps from premier shops, popular restaurants and Keller Auditorium and just 2 blocks from Tom McCall Waterfront Park. The MAX Light Rail station is a quick stroll for any travels to Greater Portland.

Guest rooms are stunning, rustic and modern with complimentary WiFi, a 55-inch TV, mini-fridge, a coffeemaker with local teas and coffees, and cozy extras like plush robes and slippers. Upgrade for floor-to-ceiling windows and views of the Willamette River and Cascade Mountains, or book a suite with a separate living area, dining table and wet bar for entertaining.

Hotel restaurants blend indulgence with Portland’s love for the outdoors. Foodies will crave our Terrane Italian Kitchen + Bar for soulful Italian-inspired American food served all day. Grab gourmet pizza at the Chiosco take-out window or stop by The Portland Exchange for custom picnic baskets for a unique day in the city. Don’t miss Xport, a rooftop restaurant + lounge, featuring outdoor dining decks and sweeping views of the mountains.

Feel stress slip away in the Meditation Spa or take a refreshing dip in the heated indoor pool. Our fitness center is always open and we offer classes in meditation, yoga and aqua aerobics. Plan events in elegant indoor/outdoor spaces that are perfect for small meetings up to lavish receptions.

Widewaters Hotels' Mission and Values

Widewaters Hotels is an award winning, innovative hospitality management leader, built on proven pillars of success. We are passionate about delivering exceptional returns for our owners and partners, creating the ultimate guest experience and providing rewarding opportunities for our associates.

Widewaters' Hotels Values: Our values guide the way we work with and for our guests, owners & associates. Through Passion, Energy, Attitude & Work Ethic we have created a vibrant company culture and a compass for our actions.

Company Website: ThePorterPortland.com

EEOC

We appreciate your interest in Widewaters Hotels, LLC. Widewaters Hotels, LLC offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.

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About This Employer

The Porter Portland, Curio Collection by Hilton

1355 SW 2nd Avenue
Portland, OR 97201

(503) 306-4800

Managed by

At a Glance

Welcome to The Porter Portland, Curio Collection by Hilton, perfectly located in one of America’s most walkable cities. Rising 16 stories above the thriving Fountain District, our Portland hotel is steps from premier shops, popular restaurants and Keller Auditorium and just 2 blocks from Tom McCall Waterfront Park. The MAX Light Rail station is a quick stroll for any travels to Greater Portland.

Guest rooms are stunning, rustic and modern with complimentary WiFi, a 55-inch TV, mini-fridge, a coffeemaker with local teas and coffees, and cozy extras like plush robes and slippers. Upgrade for floor-to-ceiling windows and views of the Willamette River and Cascade Mountains, or book a suite with a separate living area, dining table and wet bar for entertaining.

Hotel restaurants blend indulgence with Portland’s love for the outdoors. Foodies will crave our Terrane Italian Kitchen + Bar for soulful Italian-inspired American food served all day. Grab gourmet pizza at the Chiosco take-out window or stop by The Portland Exchange for custom picnic baskets for a unique day in the city. Don’t miss Xport, a rooftop restaurant + lounge, featuring outdoor dining decks and sweeping views of the mountains.

Feel stress slip away in the Meditation Spa or take a refreshing dip in the heated indoor pool. Our fitness center is always open and we offer classes in meditation, yoga and aqua aerobics. Plan events in elegant indoor/outdoor spaces that are perfect for small meetings up to lavish receptions.