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Guest Service Agent

posted February 7, 2020

Courtyard by Marriott Boston Brookline
Brookline, MA
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About This Job

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About This Employer

Courtyard by Marriott Boston Brookline

40 Webster Street, Coolidge Corner
Brookline, MA 02446

(617) 734-1393

188 Room Hotel

www.marriott.com

Our Hotel

The ideal spot from which to conduct business, Courtyard Boston Brookline boasts an unrivaled location and recently renovated accommodations to promote restful, productive stays. Providing easy access to highly esteemed institutions including the Longwood medical area, Boston College and Harvard Medical School, our hotel near Chestnut Hill makes it easy to explore the area or conduct business nearby. Guests can catch up on some rest and relaxation in our revamped rooms and suites featuring stylish design and modern amenities. Before hosting a meeting in one of our two event rooms, guests can get some brain food from our on-site American restaurant, The Bistro. Those wanting to stay active during their visit can use the cardio equipment and free weights of our fitness center or go for a swim in our indoor pool.