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Valet Attendant - Angad Arts Hotel

posted March 18, 2020

Angad Arts Hotel
Saint Louis, MO
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819217 l

About This Job

Title: Guest Services Agent

Leader: Guest Services Manager

Culture: Authentic, Friendly, Passionate, Confident, Empathetic, Inclusive, Professional and Fun.

Team: An inspirational group of individuals, working as a team to contract new business, taking care of each and every client and bring service and standards to a remarkable level. They are innovative, accountable, attentive, fun and proactive.

Job: A Guest Service Agent includes Valet, Parking and Bell duties. He/she is to act as an ambassador with a positive force of energy as guests begin their journey throughout the hotel and food & beverage outlets. As he/she will represent our guests' first impression, this position is integral in creating a healthy, happy and colorful working environment that fosters a fluidity of excellent service from their arrival and onward. Above all, ensure each guest experiences SINGULAR SERVICE which is both remarkable and personalized.

Business/Responsibilities:

  • Ensures a seamless arrival/departure experience while providing Parking, Valet & Bell service.
  • Provides daily shift reports to the Front Office team to ensure proper tracking and billing.
  • Ensures all guests are recognized and welcomed to AAH through prompt and courteous service.
  • Practices and maintains a deep knowledge of the neighborhood and its offerings, events and activities.
  • Nurtures relationships with guests and our local businesses/attractions to form valuable relationships that benefit both AAH and it's present and future guests.
  • Collects and sustains a thorough knowledge of room locations, room types, hotel facilities, amenities, events and F&B offerings.
  • Ensures security of guest belongings once taken into the possession of AAH.
  • Understands all safety and emergency procedures and how to act upon them should the situation arise.
  • Continually monitors all areas to prevent abuse and/or destruction of art, furniture and hotel property.
  • Possesses a thorough understanding of the parking software.
  • Follow the system to ensure proper tracking and billing of all guest's cars and belongings.
  • Anticipates guests needs and prepares to deliver unparalleled service based on these needs.
  • Works closely with the Front Office, F&B, Sales and Entertainment personnel to provide VIP treatment to all guests, especially those recognized in a specific capacity.

People:

  • Behave at all times based on a customer responsive culture where exceptional customer service prevails.
  • Be the Ambassador and protector of the brand, keeper of the brand and the company culture. Culture is carried at all levels of the company in the back and front of the house areas.
  • Attentive, accountable and highly organized and has the ability to plan multiple activities and meet deadlines.
  • Lead by example with excellent interpersonal and communication skills, phone skills, customer oriented, proactive service. Maintain a positive and professional demeanor at all times.
  • Be friendly, engaging, gracious, focused and connect with all guests at all levels and employees and exceed their expectations.
  • Be upbeat, energetic, authentic and professional attitude at all times.
  • Respond in a positive manner to assigned projects and request, developed by the ownership.
  • In addition to performance of essential functions, this position may be required to perform supportive functions, with percentage of time performing each to be solely determined by the Managing Director, based upon particular requirements of the hotel.

Product:

  • Maintain and develop Brand Values and operational core standards to ensure hotel is always well presented using the AAH ETHOS as a core mantra.
  • Ensure that all guests using the hotel facilities are completely satisfied and believe that they have received an excellent value for their money.
  • Develop relationships with guests, group contacts, neighbors and other guests in order to provide personalized service. Ensure we treat our guest as we would in our own home.
  • Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Respond to guests' requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
  • Undertake regular internal inspections to ensure company's assets are well maintained and protected.

Rest:

  • Protect the name of the hotel and company and ensure that no actions are taken within, or in the name of, the hotel that could bring the company into disrepute.
  • Take action in all matters related to the safety, security, satisfaction and wellbeing of employees, hotel guests and property. Responds swiftly and effectively in any hotel emergency of safety situations.
  • Assure the proper handling of VIPs. Protect their privacy and confidentiality.
  • Ensure compliance to all hotel policies and procedures at all levels
  • Maintain an innovative technical expertise through attendance of professional meetings and review of current literature and trends.
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About This Employer

Angad Arts Hotel

3550 Samuel Shepard Drive
Saint Louis, MO 63103

(314) 561-0033

146 Room Hotel

www.angadartshotel.com

Our Hotel

Angad Arts Hotel (AAH) is a wholly new hospitality experience that embraces the visual arts, performance, fashion, literature and gastronomy. Ideally located in the heart of St. Louis’s Grand Center Arts District, AAH offers superb, gracious hospitality combined with curation of socially inspiring experiences. It is the first hotel in the world where guests are able to book their luxury accommodations not only by room type, but also by emotion of color.