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Front Desk Agent 前台接待

posted February 14, 2020

Renaissance Shanghai Zhongshan Park Hotel
Shanghai, China
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165255 l

About This Job

Job Summary

     Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

     Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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About This Employer

Renaissance Shanghai Zhongshan Park Hotel

No. 1018 Changning Road,Changning District
Shanghai, 200042
China

86-21-61158888

667 Room Hotel

www.marriott.com

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The iconic landmark hotel - Renaissance Shanghai Zhongshan Park is located in the heart of downtown Shanghai; this Center City hotel exceeds the expectations of both business and leisure travelers. We are the only one hotel which is directly connected with metro line 2,3 & 4 and you can be conveniently access to all of Shanghai famous sites. It also only takes 5 stations, 18 minutes from hotel to Hongqiao Airport Terminal 2 by Metro Line 2. This line can also take you to Pudong International Airport in 50 minutes. The hotel featrues comfortable lodging for guests attending conferences, social events or wedding in the area. The hotel's warm and inviting environment, along with its collection of Shanghai hotel deals, make it the best choice for business travel, weekend getaways or family vacations. The hotel is voted as "the Best Meetings & Conventions Hotel in Shanghai" by 2010 TTG Asia/China Awards and "TOP 10 Business Hotels in China" by 2010 Asia Hotel Forum - 5th China Hotel Starlight Awards.