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Front Office Supervisor

posted February 7, 2020

Embassy Suites by Hilton Portland Washington Square
Tigard, OR
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About This Job

Job overview

As a Front Office Supervisor, you will fill a key leadership role with an industry-recognized leader in hospitality management services. You will coordinate the activities of guest service representatives, drivers, bellmen, telephone operators and night auditors to ensure high-quality guest service. Your experience and expertise will focus on maximizing profits, developing and retaining employees and exceeding guest expectations. 

The ideal candidate will:

  • Have 2 or more years of Hotel Customer Service experience. *Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.
  • Have good computer skills and brand POS experience.
  • Manages and controls the overall front house guest experience to include registration, creative guest problem resolution, correct billing and cordial appreciation upon departure.  Motivates staff within all hotel departments and establishes a productive working environment for hotel.
  • Assists to conduct training classes regarding safety, security, department procedures and service guidelines.
  • Assists with revenue management with the implementation and execution of programs to ensure that the hotel's room occupancy and Average Daily Rate objectives are met.
  • Maintains correct procedures for hotel accounting, credit control and handling of financial transactions.
  • Maintains procedures for security of monies, guest security and emergency procedures.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken.  Follows up to ensure guest satisfaction.  Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions

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About This Employer

Embassy Suites by Hilton Portland Washington Square

9000 SW Washington Square Road
Tigard, OR 97223

(503) 644-4000

356 Room All Suite

embassysuites3.hilton.com

At A Glance

Located just a few steps from the Washington Square Mall, the Embassy Suites by Hilton Portland Washington Square located in Tigard, Oregon is your ideal basecamp for a getaway to the greater Portland area. Kick back and relax in a spacious hotel room conveniently located just a few steps away from the Washington Square shopping mall!

Your hotel room in Tigard offers all the comforts of home so that you can fully enjoy your stay. Each room comes fully equipped with two flat screen televisions, cozy beds to carry you off to sleep, and complimentary wireless internet access for Hilton Honors members.

Wake up every morning to a complimentary breakfast including cooked-to-order omelets made with your favorite fillings. Help yourself to hot cup of coffee and dig into a plate of crispy bacon, warm pastries, or fresh fruit. No matter what you’re craving to start your day we’ll make sure you wake up on the right side of the bed and kick things off on the right foot.

In the evening, take advantage of a complimentary Evening Reception where you can indulge in refreshing cocktails and sparkling conversation while savoring some hors d’oeuvres for a delightful beginning to your night on the town. 

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 60,000 Associates and a diverse portfolio of more than 1,400 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.