Search 24,513 current hospitality jobs

Gallery Host

posted January 9, 2020

Hyatt House Charlotte Airport
Charlotte, NC
Apply
734580 l

About This Job

Opportunity: Host

Act as host providing guests with a full range of individualized service during hotel stay.

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Greet, register, and assign rooms to guests of the hotel.
  • Verify customers' credit, and establish payment method.
  • Make and confirm external reservations for dinner, entertainment, and transportation.
  • Compute bills, collect payments, and make change for guests.
  • Answer hotel phone and handle guest requests and inquiries.
  • Transmit and receive messages, using telephones or PMS system.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Perform bookkeeping activities, such as balancing accounts.
  • Serve food in guest rooms upon request, ensuring a positive in-room dining experience.
  • Act as a private lounge host.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits and use required safety equipment.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience required or equivalent training.
  • Dynamic, engaging and passionate personality with the ability to multi-task.

Work Environment and Context

  • Work schedule varies and may include working on holidays, and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Apply

About This Employer

Hyatt House Charlotte Airport

4920 South Tryon Street
Charlotte, NC 28217

(704) 525-2600

136 Room Hotel

www.hyatt.com

Our Hotel

Hyatt House Charlotte Airport offers an inviting home away from home in Uptown, just minutes from Charlotte Douglas International Airport. Our central location, in the heart of the Fortune 500 corridor, makes us the ideal destination for extended stay corporate travelers.

This property can be considered a home away from home. The rooms are all suites and are nicely appointed, with well-equipped kitchens The outside area around the pool is a great place to escape and relax, with seating areas near the pool and as well as some tables under a canopy of trees. It was a pleasant hotel to for guests to relax with friends.