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Guest Service Agent

posted January 9, 2020

The Ambrose
Santa Monica, CA
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734784 l

About This Job

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About This Employer

The Ambrose

1255 20th Street
Santa Monica, CA 90404

(310) 315-1555

77 Room Hotel

www.ambrosehotel.com

Our Hotel

Between the highrises of Downtown LA and the serene Pacific Ocean, Santa Monica is one of California’s most sought after locales. Located in a discreet residential neighborhood, The Ambrose Hotel is the perfect place for guests to drop off their bags on a trip to sunny Santa Monica.

A warm and inviting interior designed in a distinct, California craftsman-style architecture greets guests at The Ambrose Hotel. Light-filled and spacious rooms encourage guests to relax and unwind—and deliver on our promise to help all travelers find balance during their Santa Monica visit, whether they’re here for business or leisure.

Few Santa Monica hotels offer the kind of upscale amenities found at The Ambrose Hotel, including:

  • A deluxe, continental breakfast spread daily.
  • The Ambrose fitness center, a 24-hour facility equipped with everything from cardio machines to free weights and yoga mats, as well as Peloton bikes.
  • Chauffeured house car service to bring guests to any destination they desire within three miles of The Ambrose in the house electric car.

Best of all, guests at The Ambrose never have to compromise. Our spacious rooms offer tremendous value; providing a touch of luxury to every guest.