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Guest Service Representative - Overnight Relief

posted January 31, 2020

The Phoenician, Scottsdale
Scottsdale, AZ
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172278 l

About This Job

Job Summary

Welcome to our family

As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

The impact you’ll make

No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.     

What you’ll do

  • Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
  • Secure payment, verifying and adjusting billing as needed
  • Provide guests with room and hotel information, directions, amenities and local interests
  • Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
  • Complete cashier and closing reports, counting the bank at the end of each shift securely
  • Accept and record wake-up calls, delivering to the right department
  • Communicate any emergency, lost item or theft to proper security staff and/or authorities
  • Keep contingency lists in case of emergency and communicate any necessary messages

Perks you deserve

We’ll support you in and out of the workplace by offering:

  • Team-spirited coworkers
  • Encouraging leadership
  • Support to live a life of wellbeing and happiness
  • Opportunities to serve and give back to the community
  • Discounts on hotel rooms, gift shop items, food and beverage
  • Recognition programs

What we’re looking for

  • A warm, people-oriented demeanor
  • A team-first attitude
  • A gift for paying attention to the smallest details

This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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About This Employer

The Phoenician, Scottsdale

6000 East Camelback Road
Scottsdale, AZ 85251

(480) 941-8200

643 Room Hotel

www.thephoenician.com

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The Phoenician: A Historical Perspective

In 1985, Charles Keating had a vision to build a multi-million dollar, Five Diamond resort that would display the elegance and sophistication of Europe, standing out as a sparkling gem in the Sonoran Desert. Keating purchased the land at the base of Camelback Mountain, as it was the most recognizable location in the Valley, providing dramatic views of the city skyline. To build his special palace, no expense was spared and no detail was overlooked.

It was not Keating’s intent to make The Phoenician indigenous to its environment. Instead, his goal was to create a luxury property, incorporating only the finest materials to make The Phoenician a true work of art. For example, white marble was imported from Carrera, Italy, for the lobby; the ceiling was etched in 24-karat gold, and 11 rare Steinway pianos, which grace the hallways, the presidential suites and The Thirsty Camel Lounge, were purchased. In addition, workers from the Island Kingdom of Tonga were hired to create the lush tropical landscape that complements the resort’s Sonoran backdrop.

Regardless of Keating’s original intent to be anything but “indigenous,” The Phoenician naturally is, due to its landmark 250-acre location, name and mythical bird logo that mirrors the city of Phoenix. For their authentic desert surroundings and lush scenery, both Jokake Inn and The Phoenician have hosted numerous film and television productions. Perhaps one of the best known is the movie “Raising Arizona,” starring Nicholas Cage, which featured Jokake Inn. The Phoenician has also been the subject of such programs as “Lifestyles of the Rich & Famous” and “Luxury Getaways” on the Travel Channel.

The Oasis Pool Complex was thoughtfully designed with various tiers for individual enjoyment, and includes relaxing “piano pools,” children’s pools (with 165-foot water slide) and the famed “Mother-of-Pearl” serenity pool. The genuine Mother-of-Pearl tiles, imported from Italy at a cost of more than $1 million, were painstakingly placed to create a glistening, iridescent sanctuary – much like the inside of a sea shell. Dark blue tiles on the rim are hand-colored and specifically designed for the area. To date, The Mother-of-Pearl pool at The Phoenician is the most expensive pool in the state of Arizona.

In October 1996, the golf course was expanded from 18 to 27 holes. In addition, The Canyon Suites building was completed. The facility sits on the northwest side of the resort property, which was previously home to the Elizabeth Arden Maine Chance Day Spa.

In Spring 2007 following a $5.5 million renovation, The Canyon Suites debuted as Arizona’s only boutique resort within a resort. The 60-room hotel offers a variety of exclusive services, including a private edgeless pool and a chauffeur-driven Infiniti.