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Front Desk - Guest Experience Expert

posted February 13, 2020

Lido House, Autograph Collection
Newport Beach, CA
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About This Job

Job Summary

     Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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About This Employer

Lido House, Autograph Collection

3300 Newport Boulevard
Newport Beach, CA 92663

(949) 524-8500

130 Room Hotel

www.marriott.com

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Embrace coastal elegance at our Lido Beach hotel

The authentic beach house experience gets reimagined at Lido House, Autograph Collection, a luxury hotel nestled on Lido Isle in Newport Beach. Situated near Lido Marina Village and Balboa Peninsula, our hotel is perfectly positioned to discover Newport Beach's vibrant atmosphere, bustling marina and white-sand beaches. Constructed on the site of the former City Hall, our hotel seamlessly blends classic Cape Cod-style architecture with modern California cool for inspired results. Relax in our exquisitely designed guest rooms, suites and cottages, where coastally inspired furnishings, boutique creature comforts and scenic views of Lido Beach await. Pull up a chair at The Mayor's Table, our acclaimed restaurant serving sumptuous seafood, or sip on a handcrafted cocktail at Topside, Newport Beach's only rooftop bar. Wellness enthusiasts visiting Newport Beach can revive with a treatment at Boost Spa, reboot with a workout in our light-filled fitness center or relax poolside in a shaded cabana.