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Guest Service Agent

posted February 11, 2020

Hilton Garden Inn Queens/JFK Airport
Jamaica, NY
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732145 l

About This Job

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About This Employer

Hilton Garden Inn Queens/JFK Airport

148-18 134th Street
Jamaica, NY 11430

(718) 322-4448

At a Glance

Welcome to the Hilton Garden Inn Queens/JFK Airport hotel, only one quarter of a mile from JFK International Airport and a short drive to some of New York’s most popular attractions. Travelers can enjoy exciting sporting events at the Barclays Center, Citi Field, Yankee Stadium, Randall’s Island, The Armory or Arthur Ashe Stadium (home of the US Tennis Open).

Guests can unwind after a long flight on a Garden Sleep System® bed and view a selection of premium TV channels, or upload vacation photos with complimentary internet access. They can also enjoy a cooked-to-order breakfast in the Great American Grill® restaurant, which also serves popular American cuisine for lunch and dinner.

  • Newly renovated hotel one-quarter mile from JFK International Airport
  • Close to Citi Field and Barclay's Center
  • Complimentary airport shuttle service
  • Hotel restaurant and lounge bar
  • Meeting rooms and 24-hour business and fitness centers