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Front Desk Clerk

posted February 9, 2020

Hilton Garden Inn Alexandria Old Town King St. Metro
Alexandria, VA
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790204 l

About This Job

Donohoe Hospitality Services is always looking for the most qualified and experienced professionals in the industry. We invite you to view our current career opportunities and apply.

Position Summary:

Front desk clerks assist with all aspects of guest services and present a positive impression of the establishment. They make room reservations, provide information and services to guests and receive payment for services.

Essential Functions:

  1. Check guests in and out of the hotel according to hotel and/or brand standards.
  2. Inform guests about the hotel’s facilities, policies and procedures. Provide tourist information to guests.
  3. Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
  4. Take, modify and cancel guestroom reservations.
  5. Deal with inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests.
  6. Perform cashier duties, cash traveler’s’ checks. Post phone charges and other miscellaneous charges to guest accounts.
  7. Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
  8. Follow in-house procedure to help ensure the security of guests and employees. Know hotel emergency procedures.
  9. Maintain cleanliness of Front Office area.

Additional Responsibilities:

  • The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
  • Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Skills and Abilities:

  • Good communication and interpersonal skills.
  • Ability to stand for extended periods of time.
  • Ability to work in a fast paced environment.
  • Ability to maintain control and composure in difficult situations and exhibit good judgement.
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About This Employer

Hilton Garden Inn Alexandria Old Town King St. Metro

1620 Prince Stree
Alexandria, VA 22314

(703) 302-8300

At A Glance

Set in the beautifully preserved historic district of Old Town Alexandria, Hilton Garden Inn Alexandria Old Town is located just two blocks from the King Street Metro station, offering easy access to Washington, D.C. and Reagan National Airport. Catch the free Old Town Trolley for a pleasurable trip down King Street in Old Town Alexandria. Soak up the sunshine on Alexandria’s scenic waterfront or sample a locally brewed craft beer at the Port City Brewing Company. Enjoy fantastic retail opportunities close by, ranging from international brand name stores and chic boutiques, to gourmet food shops and antiques galleries.

Each of the spacious guest rooms at this hotel in Alexandria, Virginia, offer a mini-refrigerator, a microwave and complimentary WiFi. Enjoy lovely views of the hotel’s rooftop terrace as you exercise in the complimentary 24-hour fitness center. Unwind with a beer or a cocktail, before enjoying American classics in the Garden Grille & Bar, which is open for breakfast, lunch and dinner. Buy snacks and essentials 24/7 in the Pavilion Pantry®. Put last minute touches to your presentation in the complimentary 24-hour business center, and hold a meeting, training event or intimate wedding in our 603 sq.ft. meeting room.