Jobs at Hyatt Regency Jersey City on the Hudson

• Assistant Front Office Manager (Guest Services)

  The Hyatt Regency on the Hudson located in downtown Jersey City sits on a beautiful pier overlooking the New York City Skyline. Our hotel is one of the oldest in the area and has great guest stories and experiences to share. We are located in the business district of Jersey City

  Take ownership of guest service for property as a whole in accordance with brand standards. Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied to elevate the guest service experience. Track guest satisfaction surveys and maximize usage of the guest response tracking system to effectively motivate, coach and develop property associates. Consistently motivate and educate to improve upon guest satisfaction and feedback to meet and exceed brand standards. Provide training for entry level associates and supervisors. Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs. Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals. Communicate both verbally and in writing to provide clear direction to staff. Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. Ensure compliance of concierge, bellstand, valet and driver standard operating procedures and policies. Perform any other job related duties as assigned. Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction Assist in the consistent improvement of and accuracy and quality of concierge services. Champion education of associates regarding area and property history Maintain all necessary equipment and a par stock of supplies. Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues. Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Flexibility to work all shifts is required.

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