May 1, 2024
59 East 11th Street
Chicago,
IL
60605
Job Title: Guest Service Agent Status: Non-ExemptJob SummaryRepresents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experience superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.Essential Duties and Responsibilities
Assists with the management and operation of housekeeping and laundry departments to ensure orderly and attractive conditions in the hotel. Promotes an atmosphere of cleanliness and superior customer care for hotel guests.
Job Title: Front Office Manager Status: ExemptJob SummaryManages all duties of the front desk operation, with a focus of providing excellent customer service. Responsible for staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques.
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